Operations Manager Trust and Safety Compute

Operations Manager, Safe Revenue, Trust and Safety Compute

At Google, Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

We prioritize the user experience, promote developer success through consistency and trust, and make the mobile experience the safest it can be across Android, Play and Chrome Web stores.

About the Role

This role involves managing operations for review and enforcement strategies applicable to Google Play’s policies. You will demonstrate core process knowledge to improve workflows and operational workstreams, build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations, and lead projects involving multiple stakeholders with the ability to improve abuse detection systems and mitigate user harm. You will partner closely with stakeholders across Trust and Safety and other cross-functional teams such as Product, Engineering, Business Development, and Legal.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.

Preferred Qualifications

• Experience in fraud investigations and policy enforcement operations of digital content.
• Experience in building scaled operations, efficient workflow design and process documentation in a Trust and Safety environment.
• Knowledge in data analysis, problem-solving and efficient execution.
• Excellent problem-solving skills.
• Excellent communication and presentation skills with the ability to influence cross-functionally across various levels.

Benefits and Compensation

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

The US base salary range for this full-time position is $117,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

Key skills/competency

• Operations Management
• Trust and Safety
• Policy Enforcement
• Fraud Investigations
• Data Analytics
• Process Improvement
• Risk Management
• Cross-functional Collaboration
• Project Leadership
• Problem-Solving