Operations Manager

About the Job

Trust & Safety team members at Google are essential in identifying and resolving critical issues that impact the safety and integrity of our products. This role leverages technical expertise, strong problem-solving capabilities, user insights, and proactive communication to safeguard users and partners from abuse across a wide range of Google products, including Search, Maps, Gmail, and Google Ads. As an Operations Manager, you will be a strategic team player with a passion for upholding ethical standards, working globally and cross-functionally with Google engineers and product managers to combat abuse and fraud with urgency. Your daily work will contribute significantly to promoting trust in Google and ensuring the highest levels of user safety.

We are dedicated to prioritizing the user experience, fostering developer success through consistency and trust, and ensuring the mobile experience remains secure across Android, Play, and Chrome Web stores.

Responsibilities

• Manage operations for review and enforcement strategies applicable to Google Play’s policies.
• Demonstrate core process knowledge to improve workflows and operational workstreams.
• Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations.
• Lead complex projects involving multiple-stakeholders with the ability to improve abuse detection systems and mitigate user harm.
• Partner closely with stakeholders across Trust and Safety and other cross-functional teams such as Product, Engineering, Business Development and Legal.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.

Preferred Qualifications

• Experience in building robust scaled operations, efficient workflow design and process documentation in a Trust and Safety environment.
• Experience in fraud investigations and policy enforcement operations of digital content.
• Knowledge in data analysis, complex problem-solving and efficient execution.
• Excellent problem-solving skills.
• Excellent communication and presentation skills with the ability to influence cross-functionally across various levels.

Key skills/competency

• Operations management
• Trust & Safety
• Policy enforcement
• Fraud investigation
• Data analytics
• Workflow optimization
• Project leadership
• Abuse detection
• Cross-functional collaboration
• Google Play policies