New Business Account Strategist, Onboarding

About The Job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.

As a New Business Account Strategist, Onboarding, you will be a critical member of our Onboarding team, managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with customers and supporting them in learning how to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives. You will manage the relationship with our acquisitions and business team for customers. You will work with an engaged team and grow/transform the business, while also understanding our advertisers needs and delivering measurable solutions.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a quota-carrying sales role.
• Experience in online sales, acquisition, business development, or cold-calling.
• Experience in a customer-facing role working with digital advertising products.

Preferred qualifications:

• Experience in media account management or the advertising industry.
• Experience in managing and customizing for a customer base.
• Ability to multi-task and manage multiple projects at a time while paying attention to detail.
• Ability to reach out to customers, and assist them in adding value to their business.
• Excellent creative thinking and problem-solving skills.

Responsibilities

• Drive new business growth by consistently achieving and exceeding assigned business goals for onboarding advertisers.
• Own the post-sale customer journey, strategically guiding new advertisers through their initial setup and ensuring successful campaign launches to accelerate their path to sustained investment.
• Collaborate closely with New Business Sales (NBS) and Google Customer Solutions (GCS) teams to ensure seamless customer transitions and identify opportunities for account expansion and upsell.
• Engage with advertisers proactively via phone and email to understand their business objectives, provide expert guidance, and recommend tailored Google advertising solutions that drive measurable ROI.
• Develop and implement strategies to optimize advertiser performance and product adoption, directly contributing to their long-term success and Google's business growth.

Key skills/competency

• Sales
• Account Management
• Digital Advertising
• Customer Success
• Business Development
• Google Ads
• Client Onboarding
• Strategic Planning
• ROI Optimization
• Relationship Building