Manager, Trust and Safety, Ads Fraud
Google · Hyderabad, Telangana, India
- On site
- Full-time
- $150,000 / year
- Hyderabad, Telangana, India
Job highlights
- Lead Trust and Safety teams in India.
- Investigate and prevent ads fraud and account takeover.
- Drive cross-functional projects and operational excellence.
- Advocate for AI and automation in safety processes.
- Protect users and partners from abuse across Google.
About the role
About The Job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Responsibilities
- Lead the Trust and Safety, Ads Fraud, Account Takeover and Scaled Abuse teams in India and oversee talent acquisition, retention, performance management and drive team goals and deliverables.
- Drive deep analytics and technical investigations into scaled fraud and account takeover to unearth root causes and advocate for scaled solutions.
- Structure multiple cross-functional projects simultaneously by developing plans, gathering and synthesizing relevant data, leading analyses and developing final recommendations.
- Drive operational excellence including responsive escalation management, partnering with internal and external stakeholders, defining & tracking performance metrics to drive strategic improvement of operations.
- Advocate for AI and automation efforts ensuring the benefits of AI are strategically integrated into our teams and processes to enhance system wide efficiency and quality. Scale operations throughout the year beyond AI transition.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, Trust & Safety, policy, cybersecurity and business strategy.
- 5 years of experience in fraud and scams investigation, including detection, attribution, and disruption of financial threat actors.
- 1 year of experience in people management, leading a team.
Preferred qualifications
- Master's degree or PhD.
- Education in, or experience with, machine learning.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python).
- Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
- Experience working closely with policy teams.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
Key skills/competency
- Trust and Safety
- Ads Fraud
- Account Takeover
- Scaled Abuse
- Data Analytics
- Cybersecurity
- Business Strategy
- Fraud Investigation
- People Management
- Machine Learning
Skills & topics
- Manager
- Trust and Safety
- Ads Fraud
- Data Analytics
- Cybersecurity
- Fraud Investigation
- People Management
- Machine Learning
- Policy
How to get hired
- Tailor your resume: Highlight your 10+ years in data analytics, Trust & Safety, policy, cybersecurity, and business strategy, emphasizing your 5 years in fraud investigation and 1 year in people management.
- Showcase relevant experience: Detail your experience in SQL, Python, machine learning, and working with engineering and product teams to improve user safety.
- Demonstrate leadership: Provide examples of leading teams, driving deep analytics, managing cross-functional projects, and advocating for AI/automation.
- Prepare for interviews: Be ready to discuss your approach to fraud detection, attribution, disruption, and operational excellence in a fast-paced environment.
- Highlight communication skills: Emphasize your ability to influence cross-functionally and present complex information clearly.
Technical preparation
Master SQL for data analysis and dashboard building.,Practice Python for scripting and automation tasks.,Study machine learning concepts for fraud detection.,Review cybersecurity principles and threat actor tactics.
Behavioral questions
Describe a complex fraud investigation you led.,How do you manage and develop a team?,How do you influence cross-functional stakeholders?,Explain your approach to AI and automation adoption.
Frequently asked questions
- What specific fraud and scams investigations experience does Google seek for the Manager, Trust and Safety, Ads Fraud role?
- Google seeks candidates with at least 5 years of experience in investigating fraud and scams. This includes hands-on experience with the detection, attribution, and disruption of financial threat actors. Demonstrating a deep understanding of these processes and their impact on user safety is crucial for this role.
- How does machine learning experience factor into the Manager, Trust and Safety, Ads Fraud position at Google?
- While not strictly mandatory, having education in or experience with machine learning is a preferred qualification. This suggests that candidates who can leverage ML for fraud detection, anomaly identification, and developing automated safety solutions will be highly regarded for the Manager, Trust and Safety, Ads Fraud role.
- What are the key leadership responsibilities for the Manager, Trust and Safety, Ads Fraud at Google?
- The Manager, Trust and Safety, Ads Fraud will lead teams in India, overseeing talent acquisition, retention, and performance management. This includes driving team goals, conducting deep analytical investigations, structuring cross-functional projects, and advocating for AI and automation to enhance operational efficiency and user safety.
- How important are cross-functional collaboration and communication skills for this role?
- Excellent communication and presentation skills, both written and verbal, are essential for the Manager, Trust and Safety, Ads Fraud. The ability to influence cross-functionally at various levels and work closely with engineering, product, and policy teams is a key requirement for success in this role at Google.
- What analytical and technical skills are needed for the Manager, Trust and Safety, Ads Fraud role?
- Candidates should possess strong data analytics skills, with experience in SQL, building dashboards, data collection/transformation, and visualization. Proficiency in a scripting/programming language like Python is also highly valued, alongside experience in cybersecurity and business strategy to effectively address complex fraud issues.