Manager, Technical Account Management, Google Cloud Consulting
Job Overview
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Job Description
About the Manager, Technical Account Management, Google Cloud Consulting Role
Google Cloud Consulting is dedicated to helping customers successfully adopt and integrate Google Cloud's technology to transform their businesses. As a Manager for the Technical Account Management (TAM) team, you will lead a team of technical advisors who serve as the crucial link between Google Cloud and its customers. Your primary focus will be to guide and coach these advisors, ensuring customers derive maximum value from their Google Cloud investments.
You will cultivate a culture of proactive advisory within your team, emphasizing platform health, architectural stability, and operational efficiency. Your role involves empowering TAMs to act as trusted technical partners, aligning Google Cloud's capabilities with critical business objectives for stakeholders ranging from C-level executives to SREs and developers.
This position requires advocating for technical precision and operational excellence across customer Google Cloud footprints. You will build influential partnerships with development, product, sales, and customer development leadership to accelerate the adoption of architecture standards and enhance platform stability. Collaboration with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across global regions, is also a key aspect.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry, delivering enterprise-grade solutions leveraging Google’s cutting-edge technology and tools that help developers build more sustainably.
Minimum Qualifications
- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- 10 years of experience in a customer-facing role, working with stakeholders to develop or maintain cloud solutions in cloud environments.
- 3 years of experience managing technical teams, or serving as a team lead/mentor for technical teams.
- Experience leading technical conversations with customer stakeholders or managing escalations.
Preferred Qualifications
- MBA or Master’s degree in a Management, Technical, or Engineering field.
- Experience managing teams focused on cloud operations, SRE, or technical account management.
- Experience collaborating with cross-functional teams (e.g., Sales, Support, Product) to drive customer outcomes.
- Understanding of cloud computing concepts (e.g., networking, IAM, compute, storage) and operational frameworks (e.g., Information Technology Infrastructure Library (ITIL), DevOps, SRE).
- Ability to attract and develop talent, with a track record of coaching team members to improve performance.
- Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency.
- Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts.
- Serve as the primary point of escalation for technical challenges, partnering with support and development to resolve complex reliability issues and restore customer confidence.
- Guide operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments.
- Aggregate customer feedback and technical trends from your team to provide actionable insights to product and development, influencing feature prioritization and fix requests.
Key Skills/Competency
- Technical Account Management
- Google Cloud Platform (GCP)
- Cloud Solutions Architecture
- Team Leadership & Mentoring
- Customer Relationship Management
- Operational Efficiency
- Risk Identification & Mitigation
- Stakeholder Engagement
- Cross-functional Collaboration
- Technical Advisory
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Customize your resume for Google Cloud: Highlight extensive experience in cloud solutions, technical account management, and leadership specifically with Google Cloud Platform.
- Showcase leadership and mentorship: Emphasize your track record in building and coaching high-performing technical teams, a key aspect for the Manager, Technical Account Management role.
- Prepare for technical and behavioral interviews: Expect rigorous questions on cloud computing concepts (GCP), operational excellence, stakeholder management, and problem-solving scenarios.
- Demonstrate impact and scalability: Be ready to discuss how your leadership has driven significant architectural improvements, operational efficiency, and customer success at scale.
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