Group Product Manager, YouTube Creator Support
Job Overview
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Job Description
About the Group Product Manager, YouTube Creator Support Role at Google
At Google, we prioritize our users. As a Group Product Manager, YouTube Creator Support, you will play a crucial role in developing innovative products that impact millions daily. This position requires continuous adaptation and a passion for working on world-changing solutions.
You will work cross-functionally, bridging the technical and business worlds to guide products from conception to launch. Your ability to break down complex problems into manageable steps will be essential for driving product development. Our Product Management team collaborates closely with engineers, designers, and marketers to develop technologies that enhance access to information. You will be responsible for guiding products throughout the execution cycle, focusing on analyzing, positioning, packaging, promoting, and tailoring solutions for our users.
At YouTube, we believe in giving everyone a voice, fostering community, and sharing stories. We are dedicated to empowering individuals to share their passions and connect globally. This role sits at the intersection of cutting-edge technology and creativity, moving at the speed of culture to show people the world. You'll explore new ideas, solve real problems, and contribute to a fun, collaborative environment.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in product management.
Preferred Qualifications
- Experience building and launching customer-facing LLM products, demonstrating an understanding of product lifecycle management.
- Experience in innovating and implementing product solutions to introduce workflow or cost efficiencies.
- Ability to leverage customer/user support data to identify product opportunities and drive improvements in key metrics (e.g., escalation volume, cost per user, first-time resolution, TRT, AHT, CSAT) at scale.
- Ability to build strong relationships with cross-functional partners including VP-level stakeholders, outstanding influence and executive communication skills.
- Excellent problem-solving skills to lead teams in generating product insights from support data, identifying core issues, and prioritizing solutions.
Responsibilities
- Develop long-term roadmap for an AI-first Creator Support model.
- Lead the rollout of the Creator Support AI chatbot to 100% of YouTube Creators, continuously enhancing its Large Language Model (LLM) capabilities to deliver answers.
- Develop products for human support agents, enabling real-time diagnostics and efficient resolution of Creator issues.
- Build an authoritative data foundation on each creator.
- Consolidate internal tools to deliver a streamlined support experience.
Key skills/competency
- Product Management
- AI Strategy
- Large Language Models (LLM)
- Creator Support
- Data-driven Decisions
- Cross-functional Leadership
- Stakeholder Management
- Strategic Planning
- Workflow Optimization
- User Experience (UX)
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight product management, AI/LLM experience, and demonstrated impact on key metrics for the Group Product Manager role.
- Network strategically: Connect with current Google Product Managers on LinkedIn to gain valuable insights into the team and role.
- Prepare for product interviews: Practice case studies, product design, and behavioral questions specific to YouTube's creator ecosystem and support.
- Demonstrate user empathy: Show a deep understanding of YouTube creators' needs and passion for improving their support experience.
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