Job Overview
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Job Description
Google Cloud TAM Manager
Google Cloud Consulting ensures that our customers successfully adopt and integrate Google Cloud’s technology to transform their businesses. As a Manager for the Technical Account Management (TAM) team, you will lead a team of technical advisors who serve as the critical link between Google Cloud and our customers.
You will lead and coach a team of technical advisors (TAMs) dedicated to ensuring customers derive maximum value from their Google Cloud investments. You will drive a culture of proactive advisory, guiding your team to focus on Platform Health, Architectural Stability, and Operational Efficiency. You will empower your TAMs to serve as trusted technical partners who align Google Cloud’s capabilities with their customers' critical business objectives, engaging effectively with stakeholders ranging from C-level executives to SREs and developers.
In this role, you will advocate technical precision and operational excellence across customers' Google Cloud footprints. You will build influential partnerships with Engineering, Product, Sales, and Customer Engineering leadership to accelerate the adoption of architecture standards and elevate platform stability. Additionally, you will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritizes shared success and continuous improvement across the global regions.
Responsibilities
- Recruit, coach, and mentor a high-performing team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency.
- Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts.
- Serve as the primary point of escalation for technical challenges, partnering with support and engineering to resolve complex reliability issues and restore customer confidence.
- Drive operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments.
- Aggregate customer feedback and technical trends from your team to provide actionable insights to Product and Engineering, influencing feature prioritization and fix requests.
Key skills/competency
- Technical Account Management
- Cloud Solutions
- Team Leadership
- Customer Stakeholders
- Cloud Environments
- Technical Conversations
- Architectural Stability
- Operational Efficiency
- Google Cloud
- Talent Development
How to Get Hired at Google
- Customize your resume: Highlight experience in customer-facing roles, cloud solutions, and team management, tailoring it to the Google Cloud TAM Manager responsibilities.
- Showcase leadership skills: Emphasize your ability to recruit, coach, and mentor technical teams, and manage escalations effectively.
- Demonstrate technical expertise: Detail your understanding of cloud computing concepts and operational frameworks relevant to Google Cloud.
- Prepare for interviews: Be ready to discuss your experience leading technical conversations with diverse stakeholders and driving customer outcomes.
- Research Google's culture: Understand Google's commitment to equal opportunity and its values to align your application and interview responses.
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