Google Cloud Outcome Customer Engineer II

About the Role

As a Google Cloud Outcome Customer Engineer II, you will be instrumental in driving initial and ongoing business ramp for Google's customers. Your primary goal will be to remove blockers and ensure customers realize the maximum benefit from their Google Cloud investment faster. This role involves managing and executing comprehensive deployment plans, transitioning scoped workloads into production, and providing essential technical leadership to customers and partners.

You will directly influence the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities. This position requires a blend of sales expertise, deep market knowledge, direct technical engagement, and strong technical project management skills to showcase the value of the Google Cloud portfolio.

Google Cloud empowers organizations globally to digitally transform their businesses and industries, providing enterprise-grade solutions leveraging Google's cutting-edge technology and tools for sustainable development. Customers in over 200 countries and territories rely on Google Cloud as a trusted partner to foster growth and address critical business challenges.

When leading companies select Google Cloud, it signifies a significant step in expanding cloud computing globally. After educational institutions, government agencies, and other businesses commit to using Google Cloud products, your role becomes vital in enhancing their productivity, mobility, and collaboration. You will actively listen to customer needs, deliver impactful solutions, and support fellow sales Googlers by resolving key technical issues. Additionally, you will collaborate with product marketing management and engineering teams to stay abreast of industry trends and propose enhancements to Google Cloud products.

Responsibilities

• Develop and orchestrate a structured, end-to-end deployment plan involving customer and partner teams, ensuring a smooth onboarding process, clearing technical and logistical blockers, managing timelines, tracking progress, and verifying overall readiness (e.g., capacity, training).
• Utilize technical skills such as coding, debugging, and systems design to effectively resolve technical blockers and accelerate the deployment process for customers.
• Drive and meticulously track the progress of initial and ongoing workload ramp, efficiently moving customers from agreement phases to active consumption as rapidly as possible.
• Identify and pursue expansion opportunities for new workloads within existing accounts during the project execution phase, fostering continued growth and adoption.
• Drive sustainable product usage to help customers continually realize value from their investment, thereby securing future agreement renewals and fostering long-term relationships.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
• Ability to travel up to 30% of the time.

Preferred Qualifications

• Experience in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.
• Extensive experience with Google Cloud products.
• Experience collaborating with product and capacity teams to resolve technical and capacity blockers.
• Proficiency with object-oriented programming languages (e.g., Python, Java), and proven ability to use technical expertise to remove obstacles and accelerate customer deployment.

Benefits at Google

In accordance with Washington state law, Google highlights its comprehensive benefits package available to all eligible US-based employees. These benefits include:

• Health, dental, vision, life, and disability insurance.
• Retirement Benefits: 401(k) with company match.
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment.
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary).
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks.
• Baby Bonding Leave: 18 weeks.
• Holidays: 13 paid days per year.

Key skills/competency

• Cloud Architecture
• Google Cloud Platform (GCP)
• Deployment Planning
• Technical Leadership
• Customer Engagement
• Problem Solving
• Programming (Python, Java)
• Systems Design
• Sales Engineering
• Data Management