Customer Solutions Engineer, Networking, Google Cloud
Job Overview
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Job Description
About The Role: Customer Solutions Engineer, Networking, Google Cloud
The Google Cloud Platform team empowers customers to innovate and build their future businesses with cloud-native technology. Our products are designed for superior security, reliability, and scalability, encompassing the full stack from infrastructure to applications and hardware. Our dedicated teams support a diverse clientele—developers, businesses of all sizes, educational institutions, and government agencies—to realize the full potential of our technology.
As a Customer Solutions Engineer, Networking, Google Cloud, you will join an entrepreneurial and rapidly expanding business, playing a pivotal role in understanding customer needs and shaping the future of how businesses utilize technology to connect with stakeholders.
You will be part of a global team providing 24/7 support, helping customers seamlessly transition to Google Cloud. This high-touch, dedicated service focuses on critical customers, anticipating their needs, optimizing product performance, and ensuring success across complex environments. Your work will involve proactive solutions and deep customer-centric supportability, aiming to prevent issues, build trust, and enable continuous growth on Google Cloud Platform (GCP). You will troubleshoot technical problems through debugging, networking expertise, system administration, documentation updates, and occasional coding/scripting.
Google Cloud accelerates digital transformation for organizations worldwide, offering enterprise-grade solutions built on Google's technology and tools for sustainable development. Trusted by customers in over 200 countries, Google Cloud helps businesses grow and solve critical challenges.
Responsibilities
- Collaborate with customers and other support personnel to effectively resolve complex customer issues.
- Reproduce, troubleshoot, and identify the root causes of customer issues, working collaboratively within the team.
- Develop a profound understanding of Google Cloud networking technologies, including their intricate internal implementation details.
- Serve as a consultant and subject matter expert for internal stakeholders across product engineering, sales, and customer organizations to resolve technical issues and drive Google Cloud improvements.
- Contribute as part of a global team of engineers/consultants ensuring 24-hour customer support, which may involve non-standard work hours/shifts and occasional weekend work.
- Enhance support for Google Cloud networking technologies by actively working with product engineering teams.
- Partner with product engineering teams on new product launches and provide customer insights to improve existing products.
Minimum Qualifications
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 6 years of experience in writing/debugging code in general-purpose languages (e.g., Java, C, C++, Python, Shell, Go, JavaScript) and with virtualization and orchestration frameworks.
- Experience with systems, and with Linux, Unix, or a similar operating system.
Preferred Qualifications
- Experience with software-defined networking (SDN) in public Cloud or SDN software.
- Experience with Kubernetes or container networking.
- Experience with HTTP protocol and HTTP-based APIs, along with Network-specific kernel parameters (e.g., TCP keepalives).
- Demonstrated ability to maintain customer focus and a logical troubleshooting process during outages.
- Consistent application of a systematic, logical troubleshooting methodology for every customer issue.
- Ability to quickly assess customer issues to determine impact, scope, and define next steps for troubleshooting.
Key skills/competency
- Cloud Networking
- Customer Support
- Troubleshooting
- Debugging
- Linux/Unix
- Kubernetes
- SDN
- Python/Java
- System Administration
- Virtualization
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand the company's commitment to innovation and customer success.
- Tailor your resume for solutions engineering: Customize your resume to highlight experience in customer support, networking, debugging, and cloud technologies, specifically Google Cloud. Use keywords from the Customer Solutions Engineer, Networking, Google Cloud job description.
- Showcase problem-solving skills: Prepare to discuss real-world examples where you've debugged complex systems, performed root cause analysis, and provided high-touch customer solutions, demonstrating a systematic approach.
- Deep dive into Google Cloud Networking: Familiarize yourself with GCP networking products, SDN, Kubernetes, and relevant protocols like HTTP. Be ready to articulate your technical depth in these areas during interviews.
- Practice behavioral questions: Google emphasizes collaboration, adaptability, and customer focus. Prepare STAR method answers for questions about teamwork, handling pressure, and prioritizing customer needs in a 24/7 global support environment.
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