Job Overview
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Job Description
About the Job
gTech’s Professional Services team at Google takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. As a Customer Solutions Engineer, you will contribute through technical implementation, optimization, and key solutions, helping customers attain their business goals while building long-term capabilities.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Collect requirements, provide guidance, and best practices to apply to ad products and technologies.
- Proactively scope, design, and build a series of solutions and best practices at a global level to be reused by customers, sellers, and partners.
- Leverage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers.
- Own solution life cycle from discovery to launch, handling maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.
Minimum Qualifications
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
Preferred Qualifications
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience working with database technologies (e.g., SQL, NoSQL).
- Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
- Experience in technical troubleshooting and managing internal/external partners or customers.
- Experience in an analytical role such as business intelligence, data analytics, or statistics.
Key skills/competency
- Client-side web technologies
- Programming languages (Java, C/C++, Python)
- Technical troubleshooting
- Ad products & technologies
- Solution design
- Global scaling
- Database technologies (SQL, NoSQL)
- Cloud technologies
- Data analytics
- Lifecycle management
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume: Customize your resume to highlight experience with client-side web technologies, programming languages, and technical troubleshooting relevant to the Customer Solutions Engineer role.
- Demonstrate technical prowess: Showcase your expertise in Java, Python, C/C++, HTML, CSS, JavaScript, and cloud/database technologies during interviews and coding challenges.
- Practice problem-solving: Prepare for technical and behavioral questions by practicing system design, ad technology scenarios, and customer interaction simulations.
- Network effectively: Connect with current Google employees, especially within gTech Professional Services, to gain insights and potential referrals for the Customer Solutions Engineer position.
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