Customer Solutions Developer, Infrastructure Kubernetes
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Job Description
Customer Solutions Developer, Infrastructure Kubernetes at Google
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Solutions Developer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customer issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Minimum qualifications
- Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience.
- 3 years of experience in troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 2 years of experience with computer networking and web technologies (e.g., HTTP, HTML, DNS, etc.).
- Experience in system administrators with Linux/Unix.
- Experience with one or more programming or scripting languages (e.g., Go, C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl).
Preferred qualifications
- 3 years of experience in technical consulting on supporting large enterprise customers with high service-level agreement requirements.
- 3 years of experience with the following: Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
- Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments.
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience working in public cloud (e.g., GCP) services and infrastructure.
- Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with an understanding of web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Responsibilities
- Manage the customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in Development, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of Developers that globally ensure customer support and include a need to sometimes work non-standard work hours or shifts.
- Work with Product and Developer teams to improve the product and interact with Site Reliability Developer teams to drive production. Understand customer issues and advocate their needs with cross-functional teams.
Key skills/competency
- Customer Support
- Troubleshooting
- Kubernetes
- Infrastructure
- Cloud Computing
- Networking
- Linux/Unix
- System Administration
- Debugging
- Programming
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application with Google's ethos.
- Tailor your resume: Highlight specific experience with Kubernetes, cloud platforms (especially GCP), Linux/Unix, and customer advocacy to resonate with the Customer Solutions Developer role requirements at Google.
- Showcase technical depth: Prepare to discuss hands-on experience in debugging, networking fundamentals (TCP/IP, HTTP, DNS), system administration, and proficiency in relevant programming languages (Go, Python, JavaScript, PowerShell).
- Practice behavioral interviews: Focus on demonstrating your problem-solving abilities, communication skills in technical contexts, customer empathy, and collaboration in a global team setting, using the STAR method.
- Demonstrate passion for cloud technology: Express genuine enthusiasm for Google Cloud Platform, its services, and how you can contribute to its growth and customer success, especially in infrastructure and Kubernetes.
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