Customer Growth Associate

Job Title: Customer Growth Associate, Google Customer Solutions

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

About the Role

As a member of the Google Customer Solutions (GCS) team, you will work with companies across industries to understand their needs and develop digital marketing solutions that directly impact their success. Each quarter, you will work with a collection of small and medium-sized businesses that shape the communities they serve and empower them to grow their business and reach their goals.

In this role, you will learn, grow, and receive continuous training and mentorship alongside a tight-knit cohort of talented and driven peers. You will work directly with business leaders and professionals to build your knowledge of the online advertising industry and develop your professional network.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Serve as a trusted advisor to Small and Medium Business (SMB) customers and their agency partners, by building relationships with key decision-makers to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
• Manage a set of accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
• Proactively communicate with a high volume of customers via phone and email.
• Evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
• Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
• Deliver against individual business goals, while prioritizing and delivering an outstanding customer business experience to Google's advertisers.

Key skills/competency

• Sales
• Business Development
• Customer Success
• Google Ads
• Digital Marketing
• Client Management
• Customer Service
• Consultative Sales
• Relationship Building
• Strategic Thinking