Customer Engineering Manager, Data Analytics, Google Cloud

About the Role

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with Data Analytics technologies or concepts, cloud, and on-premise technologies.
• Experience in pre-sales or field engineering at an enterprise technology company, or customer facing.
• Experience in pre-sales management, people management on a data analytics-related or technical team.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred Qualifications

• Experience as a thought leader in Data Analytics and adjacent practice areas, specialized in technical sales and strategizing around holistic customer and industry solutions.
• Experience influencing cross-functional teams (e.g., product management, engineering, sales), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience in big data including analytics warehousing, data processing, data transformation, data governance, data migrations, ETL, ELT, SQL, NoSQL, performance or scalability optimizations.
• Experience tailoring and delivering compelling messages by the audience, asking strategic questions, and leading conversations that drive business opportunities.
• Experience in, or supporting, industries (e.g., financial services, retail or geos).

Responsibilities

• Lead a team of technical experts in an organization.
• Focus on talent strategy, assessing go-to-market readiness and gaps in CE preparedness, skills development, and opportunity coverage to deliver successful cloud transformation outcomes for customers and accelerate business goals.
• Execute the technical goal and strategy for region’s Data Analytics practice.
• Lead the broader region's Data Analytics technical community, to ensure sub-regional technical contributions, achieve scale through artifact and innovation sharing.
• Influence cross-functional teams, including product management and engineering, ensuring customer needs are represented in product roadmaps and new technology is incubated and scaled.
• Lead technical engagements with strategic customers, working with cross-functional peers to plan customer engagements.
• Travel up to 25% to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Key skills/competency

• Data Analytics
• Cloud Native Architecture
• Pre-sales Management
• Technical Leadership
• Customer Engagement
• Big Data
• ETL/ELT
• SQL/NoSQL
• Cloud Transformation
• Cross-functional Influence