Customer Engineer III, Platform, Google Cloud
Google · Addison, TX
- On site
- Full-time
- $187,500 / year
- Addison, TX
Job highlights
- Partner with sales to be a trusted technical advisor.
- Understand customer business challenges and architect solutions.
- Troubleshoot technical issues and conduct proofs of concept.
- Drive technical wins and define delivery plans.
- Present solutions to technical and business leaders.
About the role
About The Job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will focus on identifying, pursuing, and winning new business workloads.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $153,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities
- Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
- Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
- Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers. Continue to lead the technical engagement in the solution phase.
- Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
- Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.
Key skills/competency
- Cloud Native Architecture
- Customer Facing Role
- Cloud Engineering
- On-Premise Engineering
- Virtualization
- Containerization Platforms
- Technical Stakeholder Engagement
- Programming Languages
- Systems Design
- Customer Workshops
Skills & topics
- Customer Engineer
- Platform Engineer
- Google Cloud
- Cloud Computing
- Cloud Architecture
- Solution Architecture
- Technical Sales
- Pre-sales Engineer
- Customer Facing
- Technical Support
How to get hired
- Tailor your resume: Highlight cloud native architecture, customer-facing experience, and technical stakeholder engagement relevant to Google Cloud.
- Showcase technical skills: Emphasize experience with cloud engineering, virtualization, containerization, programming, and systems design.
- Demonstrate sales acumen: Illustrate experience in solution selling, technical strategy, and driving sales cycles.
- Prepare for technical interviews: Be ready to discuss cloud solutions, architecture, debugging, and customer workshop scenarios.
- Research Google's culture: Understand their focus on innovation, collaboration, and customer success.
Technical preparation
Master cloud native architecture principles.,Practice debugging and systems design.,Prepare demos and customer workshops.,Review virtualization and containerization concepts.
Behavioral questions
Describe a complex customer technical challenge.,How do you build trust with stakeholders?,How do you influence technical decisions?,Share an experience presenting technical solutions.
Frequently asked questions
- What is the typical career path for a Customer Engineer at Google Cloud?
- The career path for a Customer Engineer at Google Cloud often involves progressing from understanding customer needs and architecting solutions to leading complex technical engagements. Advancement can lead to senior CE roles, specialized architect positions, or management within the sales engineering organization, focusing on specific technologies or customer segments.
- How does Google Cloud approach hybrid work for Customer Engineer roles?
- Google Cloud offers a hybrid workplace, allowing flexibility between remote and in-office work. For this Customer Engineer III role, you can choose preferred locations from in-office options like Miami, FL, Atlanta, GA, or Addison, TX, or a remote option in Florida, USA.
- What are the key technical challenges a Customer Engineer III might face at Google Cloud?
- Key technical challenges can include architecting complex cross-pillar cloud solutions, troubleshooting intricate customer roadblocks, staying abreast of rapidly evolving cloud technologies, and effectively demonstrating the value of Google Cloud to diverse technical and business stakeholders.
- How important is prior sales experience for a Google Cloud Customer Engineer III?
- While not always mandatory, experience selling technical solutions or driving the entire sales cycle is highly preferred. Your ability to combine technical expertise with sales acumen to understand customer business challenges and architect solutions is crucial for success in this role.
- What kind of programming languages are most relevant for this Google Cloud Customer Engineer III role?
- The role values experience in programming languages for debugging, systems design, and prototyping. While specific languages aren't mandated, proficiency in common scripting languages (like Python) and understanding of languages used in cloud-native development are generally beneficial.
- How does Google Cloud support continuous learning for its technical roles?
- Google Cloud encourages continuous learning through various internal resources, training programs, and by keeping employees engaged with cutting-edge technologies. Liaising with product marketing and engineering teams ensures you stay on top of industry trends and product enhancements.
- Can you explain the 'technical win' that a Google Cloud Customer Engineer strives for?