Customer Engineer, Platform, SLED, Google Public Sector

About The Role: Customer Engineer, Platform, SLED, Google Public Sector

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions, and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees, and partners.

As a Platform Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concept and demos, and use expertise to architect cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use business acumen and presentation skills to engage with technical and business leaders, and present solutions on Google Cloud.

You will focus on identifying, pursuing, and winning new business workloads and driving expansion within existing ones. You will demonstrate technical proficiency. You will blend business expertise, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state, and federal government and educational institutions.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with state, local, and higher education markets in the state of Florida.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Ability to travel up to 30% of the time as needed.

Preferred Qualifications

• Experience in building, architecting, designing, and implementing distributed global cloud-based systems.
• Experience with structured enterprise architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments and road maps.
• Experience in enterprise technology buying and evaluation processes along with an understanding of computing solutions.
• Experience working with the state of Florida or executive leaders in Government agencies.
• Knowledge of technology solutions and ability to learn and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
• Ability to deliver results and work cross-functionally to position and orchestrate a solution consisting of multiple products.

Responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting specific business engagements.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots, and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continuing to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases.

Key skills/competency

• Cloud Native Architecture
• Google Cloud Platform (GCP)
• Solutions Architecture
• Technical Sales
• Public Sector (SLED)
• Customer Engagement
• Enterprise Cloud Migrations
• Hybrid Cloud Deployments
• Business Acumen
• Technical Advisory