Customer Engineer, Platform, Enterprise, Google Cloud
Job Overview
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Job Description
About the Role
As a Customer Engineer, Platform, Enterprise, Google Cloud at Google, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers, serving as their primary technical partner and trusted advisor. You will engage in technical-led conversations to understand business issues, troubleshoot technical questions, and overcome roadblocks. Your role involves engaging in proofs of concept, conducting demos, and using your expertise to architect cross-pillar cloud solutions that directly address business challenges. You will drive the technical win, define the delivery and consumption plans, and utilize your strategic acumen and presentation skills to engage with technical and business leaders, persuasively presenting practical and useful solutions. A key focus will be on identifying, pursuing, and winning new business workloads while also driving engagement within existing ones. You will possess a breadth of technical expertise spanning infrastructure modernization, application modernization, data analytics, and more, blending business insight, market knowledge, and direct technical engagement to demonstrate the value of the GCP portfolio.
The Google Cloud Platform team is dedicated to helping customers transform and build what's next for their business using cloud technology. Our products are developed for security, reliability, and scalability, covering the full stack from infrastructure to applications, devices, and hardware. As part of an entrepreneurial team in this rapidly growing business, you will play a crucial role in understanding customer needs and shaping how businesses of all sizes leverage technology to connect with customers, employees, and partners. Google Cloud accelerates every organization’s ability to digitally transform its business and industry, delivering enterprise-grade solutions that leverage Google’s cutting-edge technology and tools for sustainable development. Customers in over 200 countries and territories rely on Google Cloud as their trusted partner for growth and solving critical business problems.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, or presenting to, technical stakeholders or executive leaders.
- Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
Preferred Qualifications
- Experience selling technical solutions in data analytics or cloud AI.
- Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
- Experience building long-term technical strategies to uncover new workloads with customers.
- Experience migrating applications and services to cloud platforms.
- Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).
Responsibilities
- Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.
- Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
- Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
- Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
- Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.
Key skills/competency
- Cloud Architecture
- GCP (Google Cloud Platform)
- Technical Consulting
- Solutions Design
- Customer Engagement
- Data Analytics
- Application Modernization
- Security Concepts
- Business Strategy
- Sales Engineering
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Focus on their 'Do the right thing' and 'Focus on the user' principles for Customer Engineer roles.
- Tailor your resume for cloud architecture: Emphasize your 6+ years of experience with cloud native architecture, GCP, customer-facing solutions, and relevant programming languages. Highlight quantifiable impact from previous roles.
- Prepare for technical deep dives: Expect rigorous questions on system design, cloud engineering, virtualization, containerization, and specific GCP services. Practice coding challenges and architectural problem-solving scenarios.
- Showcase problem-solving and communication: Be ready to discuss how you've architected cross-pillar solutions, handled technical roadblocks, and presented complex technical information persuasively to both technical and executive stakeholders at Google.
- Demonstrate business acumen: Articulate how your technical solutions drive business value, new workloads, and long-term strategies, aligning with Google's focus on customer transformation and growth.
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