Customer Engineer, Platform and AI
Job Overview
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Job Description
About The Role
The Google Cloud Platform team empowers customers to innovate and build the future of their businesses using cloud technology. Our products prioritize security, reliability, and scalability, spanning infrastructure to applications. As a Platform Customer Engineer, you will be a key member of an entrepreneurial and rapidly growing team. You will partner with sales to differentiate Google Cloud Platform (GCP), serving as the customer's primary technical advisor. This involves engaging in technical conversations to understand business issues, troubleshooting technical roadblocks, conducting proofs-of-concept and demos, and architecting cross-pillar cloud solutions. You will drive the technical win, define delivery and consumption plans, and present solutions to technical and business leaders. Your focus will be on identifying, pursuing, and winning new business workloads and fostering engagement within existing ones, leveraging a broad technical expertise in infrastructure modernization, application modernization, and data analytics.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We provide enterprise-grade solutions utilizing Google’s technology, along with tools that support developers in building more sustainably. Customers across more than 200 countries and territories rely on Google Cloud as their trusted partner for growth and solving critical business challenges.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, or presenting to, technical stakeholders or executive leaders.
- Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
Preferred Qualifications
- Experience promoting technical solutions in Cloud AI.
- Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
- Experience with security concepts (e.g., encryption, identity management, access control, attack vectors).
- Experience building technical strategies to uncover new workloads with customers.
- Experience migrating applications and services to cloud platforms.
- Ability to communicate in English and Thai fluently to support client relationship management in this region.
Responsibilities
- Develop and own the technical account plan and strategy, participating in planning and supporting business goals.
- Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops.
- Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continuing to lead the technical engagement in the solution phase.
- Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
- Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.
Key skills/competency
- Cloud Native Architecture
- AI Solutions
- Customer Engagement
- Technical Sales
- Solution Architecture
- Google Cloud Platform
- Infrastructure Modernization
- Application Modernization
- Data Analytics
- Debugging
- Systems Design
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your application to highlight experience in cloud native architecture, AI, and customer-facing technical roles, aligning with Google's requirements for a Customer Engineer, Platform and AI.
- Showcase Google Cloud expertise: Emphasize any hands-on experience with Google Cloud Platform services, certifications, or projects related to infrastructure modernization, application modernization, and data analytics.
- Prepare for technical interviews: Be ready for in-depth questions on system design, cloud architecture, debugging, and programming languages relevant to a Google Cloud Customer Engineer role.
- Refine behavioral responses: Practice articulating your experience in customer engagement, technical problem-solving, driving business cycles, and collaborating with sales teams, demonstrating your soft skills critical for a client-facing position at Google.
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