Customer Engineer II, Outcome, GCP, TMEG, Google Cloud
Google · San Francisco, CA
- On site
- Full-time
- $155,500 / year
- San Francisco, CA
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Job highlights
- Drive customer adoption and value realization on Google Cloud.
- Develop and execute end-to-end deployment plans.
- Resolve technical blockers using coding and debugging skills.
- Identify expansion opportunities and secure renewals.
- Blend sales, technical, and project management expertise.
About the role
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.
You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to show the value of the Google Cloud portfolio.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
- Identify expansion opportunities for new workloads within the account during project execution.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.
Key skills/competency
- Customer Engineer
- Google Cloud Platform
- GCP
- Technical Leadership
- Deployment Planning
- Orchestration
- Cloud Native Architecture
- Stakeholder Management
- Problem-Solving
- Sales Engineering
Skills & topics
- Customer Engineer
- Google Cloud
- GCP
- Cloud Computing
- Technical Sales
- Deployment
- Orchestration
- Systems Design
- Customer Facing
- Cloud Architecture
How to get hired
- Tailor your resume: Highlight your 6+ years of cloud-native architecture, customer-facing, and technical stakeholder experience.
- Showcase GCP knowledge: Emphasize any experience with Google Cloud products and relevant cloud modernization or AI skills.
- Prepare for technical interviews: Be ready to discuss deployment planning, orchestration, debugging, and systems design scenarios.
- Demonstrate customer focus: Prepare examples of how you've influenced technical stakeholders and driven customer value.
- Research Google Cloud: Understand their products, solutions, and how they help businesses digitally transform.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for a Customer Engineer II at Google Cloud?
- The US base salary range for this full-time Customer Engineer II, GCP position at Google Cloud is $127,000-$184,000 annually, not including potential bonuses, equity, or benefits. The exact salary will depend on factors like location, experience, and skills.
- What are the minimum qualifications for the Google Cloud Customer Engineer role?
- Minimum qualifications include a Bachelor's degree or equivalent practical experience, 6 years of cloud-native architecture experience in a customer-facing role, experience in deployment planning/orchestration/change management, programming/debugging/systems design skills, and experience influencing technical stakeholders. Travel up to 30% is also required.
- Does Google Cloud offer benefits for this Customer Engineer position?
- Yes, Google Cloud offers a comprehensive benefits package for US-based employees, including health, dental, vision, life, and disability insurance, 401(k) with company match, generous paid time off, sick time, and maternity/baby bonding leave.
- Can I choose my preferred working location for this Customer Engineer job at Google?
- Yes, by applying for this Customer Engineer II position, you will have the opportunity to share your preferred working location from a list of available cities including Austin, Atlanta, Miami, New York, Los Angeles, Seattle, San Francisco, and Sunnyvale.
- What kind of technical experience is preferred for the Google Cloud Customer Engineer role?
- Preferred qualifications include experience in Infrastructure or Application Modernization, Data Management/Analytics, Cloud AI, Networking, Migrations, or Security. Experience with Google Cloud products, collaborating with product teams, and object-oriented programming like Python or Java is also highly valued.
- How does Google Cloud help customers digitally transform with this role?
- As a Customer Engineer, you will help customers leverage Google Cloud's cutting-edge technology and tools to digitally transform their businesses. You will facilitate making their work more productive, mobile, and collaborative by problem-solving technical issues and ensuring they get maximum benefit from their investment.
- What is the role of a Customer Engineer in driving customer success at Google Cloud?
- The Customer Engineer drives initial and ongoing business ramp for customers by clearing blockers and ensuring they realize maximum value from their Google Cloud investment quickly. This involves managing deployment plans, providing technical leadership, and impacting workload velocity and consumption.