Customer Engineer Google Cloud Platform
Job Overview
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Job Description
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.
You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to show the value of the Google Cloud portfolio.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
- Identify expansion opportunities for new workloads within the account during project execution.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.
Key skills/competency
- Customer Engineer
- Google Cloud Platform
- GCP
- Technical Leadership
- Deployment Planning
- Orchestration
- Cloud Native Architecture
- Stakeholder Management
- Problem-Solving
- Sales Engineering
How to Get Hired at Google
- Tailor your resume: Highlight your 6+ years of cloud-native architecture, customer-facing, and technical stakeholder experience.
- Showcase GCP knowledge: Emphasize any experience with Google Cloud products and relevant cloud modernization or AI skills.
- Prepare for technical interviews: Be ready to discuss deployment planning, orchestration, debugging, and systems design scenarios.
- Demonstrate customer focus: Prepare examples of how you've influenced technical stakeholders and driven customer value.
- Research Google Cloud: Understand their products, solutions, and how they help businesses digitally transform.
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