Customer Engineer, Google Cloud

Role Overview

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Key Responsibilities

• Help build solutions to customer needs using Google Cloud.
• Improve product feature offerings by providing customer feedback to internal cross-functional teams including Product Management and Engineering.
• Solve customers operational issues through problem-solving and technical troubleshooting, while working with internal teams to drive resolution.
• Help customers get answers to product questions.
• Organize and execute prototype workshops to prove out proposed architectures and develop document technical blockers for prioritization with engineering.
• Travel to customer sites, conferences, and other customer related events as needed.
• Collaborate with customers to drive adoption and guide them through the entire life cycle, develop solution architectures and road maps to achieve key milestones.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with cloud native architecture and development methodologies in a customer-facing or support role.
• Experience with one or more programming languages.
• Experience in delivering technical presentations.
• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions with local stakeholders.

Preferred Qualifications

• 3 years of experience with cloud native architecture and development methodologies in a customer-facing or support role.
• Experience developing programs/scripts in Python, Java, C++, SQL and architecture, and developing software for distributed systems.
• Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
• Experience in the technology industry.
• Knowledge of public cloud platforms and technical concepts such as AI, Big Data, PaaS, SaaS, IaaS, and related industry topics.
• Ability to lead architecture discussions and influence decision makers around deployment topologies and performance.

Key Skills/Competency

• Cloud Native Architecture
• Customer-Facing Solutions
• Technical Troubleshooting
• Programming Languages (Python, Java, C++, SQL)
• Distributed Systems
• Web Technologies (HTTP(S), JavaScript, APIs, TCP/IP, DNS)
• Technical Presentations
• Solution Architecture
• Problem Solving
• Korean Language Fluency