Customer Engineer, Cloud AI, HCLS

About the Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, Cloud AI, HCLS, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of specialized workloads. You will leverage your expertise in our product areas, in partnership with Platform CEs, to be writing code to developing prototypes, proofs-of-concept, and demos to promote new, highly specialized solutions to customers. You will solve AI-centered customer issues and provide a critical feedback loop to influence product development.

In this role, you will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will blend sales prowess, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours.

Responsibilities

• Drive the technical win for complex workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies, development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.
• Work within Product and Engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in industry or a customer-facing or support role.
• Experience with machine learning model development and deployment.
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), and integrating models into autonomous workflows via advanced API prompting and Retrieval-Augmented Generation (RAG).
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Experience leveraging programming or technical proficiencies to demo, prototype, or workshop with customers.

Preferred Qualifications

• Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, long short-term memory (LSTM), convolutional networks).
• Experience in architecting and developing software or infrastructure for scalable, distributed systems.
• Experience with frameworks for deep learning (e.g., PyTorch, TensorFlow, Jax, Ray, etc.), AI accelerators (e.g., TPUs, GPUs), model architectures (e.g., encoders, decoders, transformers), or using machine learning APIs.
• Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

Key skills/competency

• Cloud AI
• Machine Learning
• Healthcare & Life Sciences (HCLS)
• Cloud Native Architecture
• AI Agent Orchestration
• Retrieval-Augmented Generation (RAG)
• Technical Consultation
• Prototype Development
• Customer Engagement
• Google Cloud Platform