Content Operations Manager

Content Operations Manager at YouTube

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

About the Job

As a Content Operations Manager at YouTube, you will manage day-to-day digital operations for YouTube TV, Primetime Channels, and media-related products. This role involves overseeing the ingestion, processing, and delivery of Video on Demand (VOD) content, ensuring strict adherence to technical specifications. You will monitor the health of VOD delivery systems, proactively identifying and resolving any issues that could impact user experience. Leveraging your expertise in video technologies, you will design operational processes and apply tools and automation solutions to drive growth. A key part of this role is defining, managing, and reviewing operational metrics and Key Performance Indicators (KPIs) to drive continuous improvements. You will also collaborate with cross-functional teams to guide investments in operational processes and tools, and work with YouTube's global vendor network to enhance these processes and tools.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in video-on-demand, including XML schema, metadata troubleshooting, and OTT technologies.

Preferred Qualifications

• Ability to lead and grow in a cross-functional team environment, collaborating with engineering and product stakeholders.
• Passionate about operational excellence and delivering 24/7 service with an understanding of urgency and prioritization.

Responsibilities

• Manage day-to-day digital operations for YouTube TV, Primetime Channels and media-related products.
• Oversee ingestion, processing, and delivery of Video on Demand (VOD) content, ensuring adherence to technical specifications.
• Monitor the health of VOD delivery systems, identifying and resolving any issues that could impact user experience.
• Leverage expertise in video technologies to design operational processes and apply tools and automation solutions for growth.
• Define, manage, and review operational metrics and Key Performance Indicators (KPIs) to drive improvements.
• Collaborate with cross-functional teams to guide investments in operational processes and tools, and with YouTube's global vendor network to improve operational processes and tools.

Equal Opportunity Employer

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Key skills/competency

• Content Operations Manager
• Video on Demand (VOD)
• XML Schema
• Metadata Troubleshooting
• OTT Technologies
• Digital Operations
• YouTube TV
• Primetime Channels
• Operational Excellence
• Cross-functional Collaboration