Cloud Customer Trusted Experience Analytics Lead
@ Google

Seattle, WA
$200,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @google.com
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Job Details

Overview

Google Cloud and Workspace teams are seeking a Cloud Customer Trusted Experience Analytics Lead. You will ensure a safe and positive customer experience during critical trust and safety interactions.

Minimum Qualifications

Bachelor’s degree in a quantitative field or equivalent practical experience. 7 years of experience in data analytics, business intelligence, or a related analytical role. 7 years of project management experience. Proficiency in SQL and a programming language such as Python or R. Ability to create and present data-driven narratives to diverse audiences.

Preferred Qualifications

Master's degree in a quantitative discipline. Experience in trust and safety, anti-abuse, risk management, or customer experience analytics. Expertise with data visualization tools, dashboard building, and reporting. Familiarity with enterprise or B2B environments and AI/ML techniques for analytics.

About The Job

This role is part of a dedicated team that supports organizations in leveraging cloud technology to empower employees and serve customers. As the Analytics Lead for Customer Experience in Trust and Safety, you will analyze customer journeys, generate data insights, and provide recommendations to improve user trust and safety. Your work involves direct collaboration with senior leadership and cross-functional teams to streamline policies and adopt AI-powered solutions.

Responsibilities

  • Analyze quantitative and qualitative data on customer safety.
  • Investigate customer experience variations across industries.
  • Synthesize data findings to drive policy and process improvements.
  • Present reports and recommendations to senior leadership.
  • Develop AI-powered solutions to automate trend identification.
  • Translate feedback into actionable plans and feature requests.

Compensation

The US base salary range for this full-time position is $174,000-$258,000, excluding bonus, equity, or additional benefits.

Key skills/competency

  • Data Analytics
  • SQL
  • Python
  • R
  • Data Visualization
  • Trust
  • Safety
  • AI
  • Project Management
  • Customer Experience
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How to Get Hired at Google

🎯 Tips for Getting Hired

  • Research Google culture: Explore their mission and product insights.
  • Customize your resume: Highlight project management and analytics skills.
  • Showcase technical expertise: Emphasize SQL, Python, and R.
  • Prepare case studies: Include trust and safety analytics experiences.

📝 Interview Preparation Advice

Technical Preparation

Review SQL queries and data manipulation techniques.
Practice Python or R coding for statistical analysis.
Study data visualization tools and dashboard creation.
Refresh machine learning basics applied to analytics.

Behavioral Questions

Describe a challenging analytics project briefly.
Explain handling cross-functional stakeholder disagreements.
Discuss managing project scope adjustments calmly.
Share a time you influenced senior leadership decisions.

Frequently Asked Questions