Cloud Customer Engineer

Cloud Customer Engineer

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will work with the Sales team to introduce Google Cloud to our customers. You will help prospective, existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, and problem-solve any potential technical roadblocks.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred Qualifications

• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building out Greenfield territories.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Lead prospecting and acquisition of new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.

Key skills/competency

• Google Cloud Platform (GCP)
• Cloud Solutions Architecture
• Technical Sales & Advocacy
• Customer Relationship Management
• Enterprise Architecture Design
• Security Concepts (Encryption, IAM)
• Penetration Testing
• Problem-Solving Technical Blockers
• Product Integration & Prototyping
• Business Opportunity Qualification