Associate Technical Account Manager - Google Cloud
@ Google

Bengaluru, Karnataka, India
$140,000
On Site
Full Time
Posted 20 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXX****** @google.com
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Job Details

Overview

The Associate Technical Account Manager - Google Cloud helps customers adopt Google Cloud products and guides them through their technical transformation. This role includes managing cloud consulting engagements, engaging with multiple stakeholder groups, and facilitating smooth migration and implementation journeys.

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience.
  • 2 years of customer-facing experience with technical implementations or transformation programs.
  • Experience supporting cloud operations such as launch planning, capacity planning, product release management, technical support, escalation management, or IT consulting.

Preferred Qualifications

  • MBA or Master’s degree in Management, Technical, or Engineering field.
  • Ability to translate business requirements into technological solutions.
  • Experience with application or workload migration to public cloud providers.
  • Proven collaboration with teams, partners, systems integrators, and third-party developers.
  • Solid understanding of IT operations, database systems, networking, IT security, and cloud-native application development.
  • Excellent written, verbal, and presentation skills along with strong client management abilities.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading implementation journeys.
  • Provide technical guidance, manage timelines, milestones and migration goals.
  • Advocate for customer needs to overcome blockers and drive feature development.
  • Lead cross-functional teams and manage multiple work streams to ensure customer success.
  • Develop relationships with stakeholders, create roadmaps, and lead executive sessions.
  • Plan customer events and coordinate with support and engineering teams to resolve escalations.
  • Develop and refine best practices from customer engagements to scale solutions.

Key skills/competency

  • Cloud Adoption
  • Technical Guidance
  • Customer Engagement
  • Migration
  • Consulting
  • Stakeholder Management
  • Implementation
  • Roadmapping
  • Escalation Management
  • Collaboration
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How to Get Hired at Google

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor skills to cloud adoption and transformation.
  • Research Google: Study their cloud products and services.
  • Prepare Examples: Highlight technical guidance and customer success stories.
  • Practice Communication: Sharpen presentation and negotiation skills.

📝 Interview Preparation Advice

Technical Preparation

Review cloud computing architectures and Google Cloud tools.
Practice technical case studies and migration scenarios.
Get updated on IT security and cloud service models.
Study support and escalation management best practices.

Behavioral Questions

Describe handling difficult client escalations.
Explain teamwork in cross-functional projects.
Discuss conflict resolution with stakeholders.
Showcase leadership during technical transformations.

Frequently Asked Questions