Account Strategist, Google Customer Solutions

Account Strategist, Google Customer Solutions at Google

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Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Ability to communicate in English and Korean fluently in order to interact in this customer-facing role.

Preferred qualifications:

• Experience in Google Ads account management, managing advertising and media campaigns.
• Experience in client management or consulting.
• Ability to multi-task and manage multiple projects at a time while paying high attention to detail.
• Ability to build relationships across the business, with accountability and integrity.
• Ability to communicate and collaborate with a various range of people and job functions.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Analyze, identify, and prioritize the Portfolio team's account leads and activities to identify multiple opportunities and present strategies or suggestions to advertisers.
• Improve their campaigns performance and optimize opportunities from existing Google Ads advertisers through consultative approaches via email or phone.
• Create keywords, ad groups, account structures, and budget recommendations designed to grow account potential and add advertiser value.
• Leverage partnerships to add value to our advertisers business and grow their accounts.
• Be accountable for the team's quarterly goals and communicate with customers in the Korean market.
• Manage high trusted relationships with key advertisers and develop a thorough understanding of their business issues.

Key skills/competency

• Digital Advertising
• Consultative Sales
• Google Ads Optimization
• Client Relationship Management
• Business Development
• Market Analysis
• Campaign Performance
• Strategic Planning
• Cross-functional Collaboration
• Korean Language Fluency