Account Strategist, Google Customer Solutions
Job Overview
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Job Description
About the Role
As an Account Strategist, Google Customer Solutions, you will work with advertisers to shape their business growth and strengthen relationships. You will drive product adoption and business growth, anticipating C-Level decision-making processes to uncover customer business needs and translate them into powerful solutions. This role involves setting goals and strategies for advertising to reach users effectively.
Google Customer Solutions (GCS) sales teams serve as trusted advisors for small- and medium-sized businesses (SMBs), helping them leverage Google's unparalleled advertising solutions to grow in today's dynamic marketing environment.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 2 years of experience with stakeholder management, business, sales industry, or customer engagement.
Preferred Qualifications
- Knowledge of traditional and online marketing strategy and tactics, and products across all digital advertising.
- Knowledge of the local market with excellent investigative skills.
- Ability to think about issues and develop recommendations and action plans.
- Ability to lead and manage multiple projects with internal and external stakeholders.
Responsibilities
- Manage a portfolio of customers alongside account managers to deliver against goals, while prioritizing and delivering a quality sales experience.
- Establish credibility with executives and serve as a trusted consultant to optimize and expand their advertising investment by understanding business drivers, identifying growth opportunities, managing risks, and creating multi-quarter plans.
- Drive business growth, partnerships, business planning and strategy, review, and education for customers.
- Coach peers in the organization to create skill lift that drives customer growth and contributes to team success.
- Collaborate with cross-functional teams to enable customer growth.
Key skills/competency
- Sales Strategy
- Customer Relationship Management
- Digital Advertising
- Online Marketing
- Business Growth
- Stakeholder Management
- Account Management
- Product Adoption
- C-Level Engagement
- Strategic Planning
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight relevant experience in sales, digital advertising, and customer relationship management, quantifying achievements.
- Showcase customer impact: Prepare examples of how you've driven business growth and strategic outcomes for clients.
- Understand Google Customer Solutions: Familiarize yourself with their focus on SMBs and their range of advertising products.
- Prepare for behavioral interviews: Practice answering questions that demonstrate your collaboration, problem-solving, and leadership skills.
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