Account Executive, Google Customer Solutions (GCS)

About the Account Executive, Google Customer Solutions (GCS) Role at Google

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. As an Account Executive, Google Customer Solutions (GCS), you will bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You will act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.

You will build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You will achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

You will work with a set of advertisers to shape their business growth and support long-term relationships. This role involves driving scalable product adoption and business growth by anticipating how decisions are made, exploring and uncovering customer business needs, and understanding how a range of product offerings can grow their business. You will set the goal and strategy for how their advertising can reach users.

Google Customer Solutions (GCS) Team Focus

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers, all while fostering a collaborative and enjoyable work environment.

Responsibilities

• Manage a portfolio of customers alongside account managers to deliver against goals, while prioritizing and delivering a positive business experience to customers.
• Establish credibility with executives and serve as a trusted consultant to optimize and expand their advertising investment by understanding business drivers, identifying opportunities for growth, managing risks, and creating multi-quarter plans for sustainable business growth.
• Drive business growth, long-term partnerships, business planning and strategy, review, and education for customers.
• Coach peers in the organization to create skill lift that drives customer growth and contributes to overall team success.
• Collaborate with cross-functional teams to enable customer growth.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in stakeholder management, sales industry, sales pitching, customer engagement, and building client relationships.

Preferred Qualifications

• Knowledge of traditional and online marketing strategy and tactics, as well as in products across all digital advertising product areas.
• Knowledge of the local market, with excellent analytical skills.
• Ability to think strategically about issues and develop recommendations and action plans.
• Ability to lead and manage multiple projects with a broad range of internal and external constituents simultaneously.

Key skills/competency

• Sales Strategy
• Stakeholder Management
• Client Relationship Management
• Digital Advertising
• Business Development
• Online Marketing
• Strategic Planning
• Customer Engagement
• Coaching & Mentoring
• Analytical Skills