Tech Process Team Lead - Payments

The Role: Tech Process Team Lead - Payments

As a Tech Process Team Lead - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products. This role collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities

• Manage a team of tech process analysts and quality analysts
• Manage team workload to ensure even distribution of responsibilities and provide development opportunities
• Establish, maintain, and improve processes, training, and feedback mechanisms to ensure team KPIs are met
• Provide effective coordination with multiple cross-functional teams in a clear and effective manner
• Maintain overall accountability for the projects in team queue / case management system
• Track and project manage multiple projects simultaneously for partners autonomously
• Monitor and review SLAs and act as a point of contact to discuss risk / issues with workflow management
• Identify when cases require escalation, and engage with higher support tiers to hand off cases
• Develop in-depth understanding of documented process flows and playbooks and identify any process improvement opportunities
• Conduct configuration and coding to enable and test new payment services when necessary

Minimum Qualifications

• BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred
• Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
• Overall 6-10 years of experience in technical troubleshooting with at least 2 years of people management experience
• Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML
• Data analytics experience using regular expressions and SQL
• Working knowledge of Linux operating systems
• At least 2 years of Java programming experience in a source controlled environment
• At least 1 year of Angular programming experience
• Ability to design and lead multiple technical projects
• Amenable to work in US shift schedule

Preferred Qualifications

• Prior experience working in the payment and finance/accounting industry is a plus.

Benefits

• Competitive wages and comprehensive health care including medical, dental, and vision coverage
• Gender-neutral baby bonding leave, 18-week birth-parent maternity leave, and generous life, accident, and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Key skills/competency

• Technical Troubleshooting
• Team Leadership
• Payment Processing
• Project Management
• Cross-functional Coordination
• Java Programming
• Angular Development
• SQL Data Analysis
• Linux Administration
• Process Improvement