Program Management Specialist, YouTube
Google Operations Center
Job Overview
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Job Description
About Google Operations Center
At Google Operations Center, we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
Role Overview
As the Program Management Specialist, YouTube, you will serve as a partner between YouTube Marketing stakeholders and the marketing campaign production team. This role involves providing coordination and support to the offshore production team, and participating in delivering quality marketing programs within established Service Level Agreements (SLAs).
Responsibilities
- Coordinate with the Intake Lead to ensure all relevant requirements are received for program intake.
- Coordinate handoffs between global & regional teams to ensure production timelines are met.
- Gather all campaign details as well as assets for the offshore product team to execute on.
- Review the final build before it goes through other stakeholder approvals.
- Collaborate with the digital offshore production team to build and deliver quality marketing programs.
- Act as a thought partner and problem solver. Troubleshoot issues, propose solutions, and enable quick resolution to generate successful outcomes.
- Coordinate with the offshore marketing operations team during escalations, including issue analysis and resolution.
- Support in marketing automation tool improvement projects.
Minimum Qualifications
- 3+ years of hands-on experience with project management tools such as Asana, Trello, Monday.com, etc., in the digital media space (email, paid media, event activation, etc.).
- Strong communication skills for interacting with stakeholders and coordinating with the offshore production team.
- Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines.
Preferred Qualifications
- Experience with Google Ads, Meta, LinkedIn, and ad serving technologies like DV360.
- Highly analytical, with a track record of being a strong problem solver.
- Understanding of marketing operations, processes, and business requirements.
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage. We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums. Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.
Key skills/competency
- Project Management
- Digital Media
- Marketing Programs
- Stakeholder Management
- Communication Skills
- Problem Solving
- Marketing Operations
- Campaign Coordination
- SLA Management
- Marketing Automation
How to Get Hired at Google Operations Center
- Research Google Operations Center's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for program management: Highlight experience with project management tools, digital media, and stakeholder coordination.
- Showcase problem-solving abilities: Prepare specific examples of how you've resolved complex issues in marketing programs.
- Emphasize cross-functional collaboration: Detail your experience working effectively with global or offshore teams.
- Demonstrate YouTube marketing understanding: Familiarize yourself with YouTube's advertising ecosystem and marketing strategies.
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