Digital Media Senior Associate Customer Support
@ Google Operations Center

Taguig, National Capital Region, Philippines
$120,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @googleoperationscenter.com
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Job Details

About the Role

At Google Operations Center, join the Digital Media Senior Associate Customer Support team. You will support external client and advertiser products such as AdWords and Analytics, helping troubleshoot campaign performance issues with a focus on delivering optimal customer results.

Responsibilities

  • Provide clear, professional customer support via email, chat, and phone.
  • Escalate customer issues appropriately while maintaining a positive demeanor.
  • Manage time efficiently and work independently using departmental policies.
  • Collaborate with teams to resolve customer issues using data-driven insights.
  • Maintain key performance metrics including quality, productivity, and first contact resolution.

Minimum Qualifications

A BA/BS degree (or equivalent practical experience) and 2-6 years of customer support/troubleshooting experience are required. Experience includes support with advertising products like AdWords and Google Analytics.

Preferred Qualifications

Experience in HTML, JavaScript, or SQL, and a certification in Google Ads. Strong customer service skills and the analytical ability to recommend process improvements are essential.

Benefits

  • Competitive wages
  • Comprehensive health care including medical, dental, and vision
  • Generous family leave policies
  • Onsite perks such as free meals, snacks, and fun experiences

Key skills/competency

  • Customer Support
  • Troubleshooting
  • AdWords
  • Analytics
  • Communication
  • Time-Management
  • Data Interpretation
  • HTML/JavaScript/SQL
  • Problem-Solving
  • Collaboration
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How to Get Hired at Google Operations Center

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer support and troubleshooting skills.
  • Emphasize achievements: Showcase measurable impacts in previous roles.
  • Research Google Operations Center: Understand their culture and benefits.
  • Prepare for interviews: Practice technical and scenario-based questions.

📝 Interview Preparation Advice

Technical Preparation

Review AdWords troubleshooting guides.
Practice SQL and JavaScript basics.
Familiarize with online ad platforms.
Study data interpretation case studies.

Behavioral Questions

Describe handling difficult customer interactions.
Explain time-management in high workload situations.
Share teamwork experiences under pressure.
Discuss resolving escalated issues professionally.

Frequently Asked Questions