Customer Quality Engineer

Customer Quality Engineer

Reporting to the QA Manager in Ballabgarh, this role focuses on ensuring the highest quality standards for tires and tubes through robust pre-dispatch inspection (PDI) processes and effective defect management.

Tire Quality & Tube Quality Responsibilities

• Implement and improve strong PDI checks for tires.
• Reduce OE rejections in line with AOP.
• Handle customer issues related to tire and tube concerns.
• Conduct regular customer visits and submit CAPA for OE complaints.
• Manage tube-related concerns with vendors and support tube size expansion.
• Monitor tube inspection data and follow up for CAPA.

Key Responsibilities

• Pre-dispatch inspection oversight: Supervise the PDI team, verify inspection checklists, and ensure safety and quality standards are met.
• Quality control and defect management: Identify defects, coordinate with production and SCM, and confirm corrective actions before dispatch.
• Team leadership and management: Assign tasks, train team members on inspection procedures, and manage performance.
• Documentation and reporting: Maintain accurate records, generate detailed trend reports, and collaborate with technical teams on quality issues.

About Goodyear

Goodyear is one of the world’s largest tire companies, employing approximately 74,000 people worldwide with manufacturing operations in 57 facilities across 23 countries. They are notable for their innovation centers in Akron, Ohio and Colmar-Berg, Luxembourg.

Key skills/competency

• PDI
• Inspection
• Quality Control
• Defect Management
• CAPA
• Team Leadership
• Documentation
• Vendor Management
• Safety Compliance
• Customer Handling