Customer Quality Engineer, Ballabgarh @ Goodyear
placeFaridabad, Haryana, India
businessOn Site
Posted 5 days ago
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Email Hiring Manager
***** @goodyear.com
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Job Details
Customer Quality Engineer
Reporting to the QA Manager in Ballabgarh, this role focuses on ensuring the highest quality standards for tires and tubes through robust pre-dispatch inspection (PDI) processes and effective defect management.
Tire Quality & Tube Quality Responsibilities
- Implement and improve strong PDI checks for tires.
- Reduce OE rejections in line with AOP.
- Handle customer issues related to tire and tube concerns.
- Conduct regular customer visits and submit CAPA for OE complaints.
- Manage tube-related concerns with vendors and support tube size expansion.
- Monitor tube inspection data and follow up for CAPA.
Key Responsibilities
- Pre-dispatch inspection oversight: Supervise the PDI team, verify inspection checklists, and ensure safety and quality standards are met.
- Quality control and defect management: Identify defects, coordinate with production and SCM, and confirm corrective actions before dispatch.
- Team leadership and management: Assign tasks, train team members on inspection procedures, and manage performance.
- Documentation and reporting: Maintain accurate records, generate detailed trend reports, and collaborate with technical teams on quality issues.
About Goodyear
Goodyear is one of the world’s largest tire companies, employing approximately 74,000 people worldwide with manufacturing operations in 57 facilities across 23 countries. They are notable for their innovation centers in Akron, Ohio and Colmar-Berg, Luxembourg.
Key skills/competency
- PDI
- Inspection
- Quality Control
- Defect Management
- CAPA
- Team Leadership
- Documentation
- Vendor Management
- Safety Compliance
- Customer Handling
How to Get Hired at Goodyear
🎯 Tips for Getting Hired
- Research Goodyear's culture: Understand company mission and recent news.
- Customize your resume: Highlight PDI and quality control experience.
- Showcase technical skills: Emphasize inspection and reporting abilities.
- Prepare for interviews: Practice discussing defect management examples.
- Follow application tips: Include clear, concise achievements.
📝 Interview Preparation Advice
Technical Preparation
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Review tire quality standards
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Study PDI procedures
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Practice defect analysis
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Familiarize with reporting tools
Behavioral Questions
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Demonstrate clear team leadership examples
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Describe past quality issue resolutions
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Explain customer communication strategies
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Show effective problem prioritization
Frequently Asked Questions
What qualifications does Goodyear seek for a Customer Quality Engineer?
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How does the Customer Quality Engineer role at Goodyear handle customer issues?
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What are the main responsibilities of a Customer Quality Engineer at Goodyear?
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Does Goodyear offer relocation assistance for the Customer Quality Engineer position?
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How important is team leadership in the Customer Quality Engineer role at Goodyear?
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What experience should applicants highlight for the Customer Quality Engineer role?
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Are there growth opportunities for a Customer Quality Engineer at Goodyear?
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How does the role interact with vendors at Goodyear?
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What type of quality documentation is expected at Goodyear?
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What should applicants know about Goodyear’s work environment?
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