Global Associate IT Operations Engineer
@ Goodway Group

Hybrid
$80,000
Hybrid
Full Time
Posted 9 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @goodwaygroup.com
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Job Details

About Goodway Group

Goodway Group is an independent, remote-first media and marketing services firm with a 90+ year history. Recognized by AdAge, Ad Exchanger, and MarTech Breakthrough Awards, they deliver data-driven, technology-enabled digital media and marketing services with teams in the U.S. and UK.

Role Overview

The Global Associate IT Operations Engineer provides technical support and troubleshooting of specialized software systems for the Goodway organization. This remote role supports internal teams by diagnosing, troubleshooting, and debugging issues, and managing the company technology stack.

Responsibilities

  • Collaborate with team members to analyze and resolve system issues.
  • Assist in identifying and resolving bugs from user reports.
  • Act as liaison between the Engineering Department and other teams.
  • Investigate and resolve data issues using SQL/PostgreSQL.
  • Coordinate resolution of large-scale outages and manage work queues.

Qualifications

  • Working knowledge of SQL/PostgreSQL and relational databases.
  • Understanding of software development and troubleshooting processes.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to multitask, prioritize, and remain calm in stressful situations.

Additional Information

This role is open to candidates outside of the US, with priority given to candidates in Brazil, Colombia, Mexico, and Peru. Goodway Group embraces diversity and inclusivity, welcoming candidates from all backgrounds.

Key skills/competency

IT operations, troubleshooting, SQL, PostgreSQL, technical support, software debugging, customer support, work queue management, data analysis, communication

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How to Get Hired at Goodway Group

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize technical support and SQL experience.
  • Research Goodway Group: Understand their remote-first culture and awards.
  • Network online: Engage with current employees on LinkedIn.
  • Prepare thoroughly: Highlight troubleshooting and bug fixing skills.

📝 Interview Preparation Advice

Technical Preparation

Review SQL and PostgreSQL queries.
Practice troubleshooting software systems.
Familiarize with work queue management tools.
Study system outage resolutions.

Behavioral Questions

Describe a time you solved a complex bug.
Explain handling multiple tasks under pressure.
Share an experience communicating technical issues.
Discuss a challenging remote work situation.

Frequently Asked Questions