Lead Solution Engineer
Gong · New York, NY
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- On site
- Full-time
- $212,500 / year
- New York, NY
Job highlights
- Serve as trusted partner for revenue teams.
- Guide customers to AI-first go-to-market strategies.
- Create raving fans among prospects and customers.
- Drive strategic business initiatives with platform.
- Collaborate cross-functionally to close deals.
About the role
About Gong
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
Mission of the Solution Engineering Team
The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.Role Overview
As a Lead Solution Engineer on the team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization.Location
This position is a hybrid-based role (office and remote).Responsibilities
- Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
- Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
- Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification.
- Assist prospects and customers with business assessments (POCs, Pilots).
- Craft content to show customers how to leverage Gong for specific use cases.
- Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
- Solution complex business and technical requirements and explain them in simple terms.
- Assist with RFPs and questionnaires in the context of sales cycles.
- Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
- Partner with and support Marketing on demand gen activities (webinars, conferences, events).
- Contribute reusable assets to the Sales Engineering team and the company at-large.
- Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.
Qualifications
- 8+ years of customer facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and other relevant work experience.
- Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
- Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
- Understanding of security and privacy pertaining to SaaS systems.
- Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Able to make the complex sound simple!
Perks & Benefits
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
Compensation
The target OTE for these positions is $205,000-$220,000.Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
Equal Opportunity Employer
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
Key skills/competency
- Solution Engineering
- Sales Technology
- Customer Facing Experience
- AI & ML Concepts
- Cloud Architecture
- Data Flows
- APIs
- JSON
- SaaS Security
- GTM Strategy
Skills & topics
- Lead Solution Engineer
- Solution Engineering
- Sales Engineering
- Pre-sales
- Revenue Intelligence
- AI
- GTM Strategy
- Cloud Architecture
- SaaS
- Customer Success
How to get hired
- Tailor your resume: Highlight your 8+ years of customer-facing solution engineering experience, and specific expertise in sales technology, CRMs, cloud architecture, and AI/ML concepts.
- Showcase technical acumen: Emphasize your ability to explain complex technical and business requirements in simple terms, and your experience with data flows, APIs, and JSON.
- Quantify your impact: Use metrics to demonstrate how you've helped customers achieve business outcomes and value through technology solutions.
- Prepare for hybrid work: Be ready to discuss how you collaborate effectively in a hybrid environment, showcasing strong interpersonal and teamwork skills.
- Research Gong's culture: Understand their AI-first approach, revenue intelligence focus, and commitment to innovation and transparency to align your answers with their values.
Technical preparation
Master Gong's platform features and use cases.,Practice explaining complex AI/ML concepts simply.,Prepare demo scenarios using sales technology.,Review data flow, API, and JSON examples.
Behavioral questions
Describe a complex technical solution you simplified.,How do you build trust with prospects and customers?,Share an example of cross-functional collaboration success.,How do you contribute reusable assets to a team?
Frequently asked questions
- What is the expected OTE for a Lead Solution Engineer at Gong?
- The target On-Target Earnings (OTE) for this Lead Solution Engineer position at Gong is between $205,000 and $220,000. Compensation is determined by various factors, including your skills, experience, education, and location. Additional components like incentive compensation, bonus, and equity may also be part of the total package.
- What are the key technical skills required for the Lead Solution Engineer role at Gong?
- Key technical skills for the Lead Solution Engineer at Gong include extensive experience with sales technology (CRMs, cloud architecture, telephony/web conference systems), understanding of data flows, AI & ML concepts, analytics, APIs, webhooks, and JSON. A strong grasp of SaaS security and privacy is also essential.
- Can you elaborate on the hybrid work arrangement for this Lead Solution Engineer position?
- This Lead Solution Engineer role at Gong is a hybrid position, meaning it involves a blend of working from the office and remotely. This structure allows for flexibility while maintaining in-person collaboration and team connection.
- How does Gong utilize AI in its Revenue AI Operating System?
- Gong's Revenue AI Operating System leverages AI to provide revenue teams with unified data, insights, and workflows. It observes, guides, and acts alongside teams, using AI-powered intelligence and specialized agents to help companies understand customers, automate sales workflows, and close deals more effectively.
- What is the career growth potential for a Lead Solution Engineer at Gong?
- Gong emphasizes growth and development for its employees. As a Lead Solution Engineer, you'll have opportunities to make a visible impact, work with innovative products, and collaborate with passionate people. The company encourages employees to 'grow, stretch, and do work that truly matters,' suggesting strong potential for career advancement within the organization.
- What kind of customer-facing experience is Gong looking for in a Lead Solution Engineer?
- Gong is seeking a Lead Solution Engineer with at least 8 years of customer-facing experience, specifically in a solution engineering (pre-sales) capacity. A combination of solution engineering and other relevant work experience will also be considered.
- How does Gong support employee well-being and professional development?
- Gong offers comprehensive benefits including medical, dental, and vision plans, a Wellbeing Fund, mental health benefits, a 401(k) program, and an education & learning stipend. They also provide flexible vacation time and company-wide recharge days to promote work-life balance and personal growth.