Want to get hired at Golder Hospitality?

Guest Service Representative - Night Audit Part Time

Golder Hospitality

Plymouth, Minnesota, United StatesOn Site

Original Job Summary

Front Desk/Guest Service Representative

As a Guest Service Representative - Night Audit Part Time at Golder Hospitality, you will provide an exceptional guest experience. You are the first point of contact, setting a positive impression with a professional, energetic, and enthusiastic demeanor.

Key Responsibilities

  • Perform check-in and check-out procedures
  • Answer all incoming and in-house phone calls
  • Assist callers with making and changing reservations
  • Support guests to ensure a positive experience
  • Work while standing for extended periods
  • Communicate clearly with guests and employees

Requirements

  • Great attention to detail
  • Excellent knowledge of local attractions and entertainment venues
  • Proficiency with computer systems for registration and reservations
  • Above average mathematical skills
  • Strong communication skills in English
  • Ability to interact with diverse customers using tact and diplomacy

Benefits

Competitive wages, PTO, hotel discounts, bonus plan, holiday pay, and much more!

Additional Information

Must be available evenings, weekends, and holidays. Comparable hotel size and scope of experience preferred. Schedules may vary according to business needs.

Key skills/competency

  • Guest Experience
  • Customer Service
  • Check-in
  • Check-out
  • Reservations
  • Communication
  • Attention to Detail
  • Hotel Operations
  • Conflict Resolution
  • Hospitality

How to Get Hired at Golder Hospitality

🎯 Tips for Getting Hired

  • Research Golder Hospitality: Understand the company culture and values.
  • Customize your resume: Highlight hospitality and customer service experience.
  • Emphasize relevant skills: Focus on check-in, reservations and communication skills.
  • Prepare for interviews: Practice scenario-based guest service responses.

📝 Interview Preparation Advice

Technical Preparation

Review hotel registration software.
Practice using reservation systems.
Brush up on basic computer operations.
Familiarize with backup system procedures.

Behavioral Questions

Describe handling an angry guest.
Explain teamwork in high-pressure situations.
Detail a time you solved a conflict.
Share experience managing multiple tasks.