Guest Service Representative - Night Audit Part... @ Golder Hospitality
placePlymouth, Minnesota, United States
attach_money $25,000
businessOn Site
schedulePart Time
Posted 24 days ago
Your Application Journey
Interview
Email Hiring Manager
****** @golderhospitality.com
Recommended after applying
Job Details
Front Desk/Guest Service Representative
As a Guest Service Representative - Night Audit Part Time at Golder Hospitality, you will provide an exceptional guest experience. You are the first point of contact, setting a positive impression with a professional, energetic, and enthusiastic demeanor.
Key Responsibilities
- Perform check-in and check-out procedures
- Answer all incoming and in-house phone calls
- Assist callers with making and changing reservations
- Support guests to ensure a positive experience
- Work while standing for extended periods
- Communicate clearly with guests and employees
Requirements
- Great attention to detail
- Excellent knowledge of local attractions and entertainment venues
- Proficiency with computer systems for registration and reservations
- Above average mathematical skills
- Strong communication skills in English
- Ability to interact with diverse customers using tact and diplomacy
Benefits
Competitive wages, PTO, hotel discounts, bonus plan, holiday pay, and much more!
Additional Information
Must be available evenings, weekends, and holidays. Comparable hotel size and scope of experience preferred. Schedules may vary according to business needs.
Key skills/competency
- Guest Experience
- Customer Service
- Check-in
- Check-out
- Reservations
- Communication
- Attention to Detail
- Hotel Operations
- Conflict Resolution
- Hospitality
How to Get Hired at Golder Hospitality
🎯 Tips for Getting Hired
- Research Golder Hospitality: Understand the company culture and values.
- Customize your resume: Highlight hospitality and customer service experience.
- Emphasize relevant skills: Focus on check-in, reservations and communication skills.
- Prepare for interviews: Practice scenario-based guest service responses.
📝 Interview Preparation Advice
Technical Preparation
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Review hotel registration software.
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Practice using reservation systems.
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Brush up on basic computer operations.
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Familiarize with backup system procedures.
Behavioral Questions
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Describe handling an angry guest.
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Explain teamwork in high-pressure situations.
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Detail a time you solved a conflict.
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Share experience managing multiple tasks.
Frequently Asked Questions
What qualifications does Golder Hospitality look for in a Guest Service Representative - Night Audit Part Time?
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How important is customer service experience for a Guest Service Representative at Golder Hospitality?
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What technical skills are required for the Guest Service Representative role in night audit?
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Does Golder Hospitality offer benefits for part time Guest Service Representatives?
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Can I work flexible hours as a Guest Service Representative at Golder Hospitality?
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What is the interview process like for the night audit position at Golder Hospitality?
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Is prior hotel experience necessary for this Guest Service Representative role?
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How do I best prepare my resume for a job at Golder Hospitality?
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What are the key responsibilities of a Guest Service Representative at Golder Hospitality?
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Whom do I contact if I have questions about the application process for the night audit role?
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