Product Designer

About Us at GoCardless

GoCardless is a global bank payment company, enabling over 100,000 businesses, from start-ups to household names, to collect and send payments through direct debit, real-time payments, and open banking. We process US$130bn+ of payments annually across 30+ countries, helping customers manage both recurring and one-off payments efficiently. Our solutions are powered by AI to improve payment success and reduce fraud, complemented by open banking connectivity to over 2,500 banks, facilitating faster, more informed decisions for our customers.

Headquartered in the UK with offices in London and Leeds, we also have locations in Australia, France, Ireland, Latvia, Portugal, and the United States. GoCardless is committed to an inclusive and accessible hiring process; if you require support or adjustments, please reach out to our Talent Partner. We encourage all excited candidates to apply, even if they don’t meet every single requirement.

The Product Designer Role

At GoCardless, we believe in making lives easier by building outstanding experiences. We are seeking inspired and curious individuals to join our design function. You will play a key role in developing our design culture and defining principles that will set the future direction for GoCardless products. Our teams strive to deliver meaningful change, taking pride in our craft from initial insight to final application, aiming to elevate our product and ensure customers easily derive value.

As an ideal Product Designer, you can work autonomously, collaborate effectively with diverse teams, possess a strong grasp of UX best practices, and demonstrate robust visual design skills. Prior experience with experimentation practices is considered beneficial.

What Excites You

• You are passionate about craft and consistently strive to raise the bar of quality across products.
• You possess a growth mindset, driven by the desire to achieve business outcomes.
• You master the end-to-end design process, from researching and discovering problems to designing solutions and contributing to delivery.
• You thrive in collaborative environments, believing that the best products are built through teamwork.
• You are enthusiastic about designing and improving products via experimentation, prototyping, and an iterative approach to validate ideas and learn.
• You are customer-centric, designing products specifically to suit user needs.

What Excites Us

• Curiosity to learn: We seek designers with a strong appetite for learning, whether it pertains to customer needs, self-development, or embracing new technologies.
• A systems thinker: We value designers who can scale our experiences to large audiences, ensuring quality scales alongside, particularly with advanced solutions like AI.
• Innovative problem solving: We want designers who push the boundaries of what is possible when conceiving and designing solutions.
• You are a team player: We foster a close-knit team that thrives on collaboration, the sharing of ideas, and constructive critique.

The Good Stuff! (Benefits)

• Wellbeing: Dedicated support and medical cover to ensure your health.
• Work Away Scheme: Opportunity to work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our flexible hybrid model means in-office days are determined by your team’s needs.
• Equity: All permanently employed GoCardless team members receive equity, sharing in our success.
• Parental leave: Tailored leave policies to support your life's significant moments.
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

Our organization is defined by our values: 'We start with why' to align with our mission, 'We make it happen' with urgency and personal accountability, 'We act with integrity,' and 'We care deeply and are humble.' These values form the GoCardless DNA, guiding our culture, development, and impactful work towards our vision.

Diversity & Inclusion

We are building the payment network of the future and recognize the necessity of a diverse team with varied perspectives and experiences. As of July 2024, our team includes: 45% identifying as women, 23% identifying as Black, Asian, Mixed, or Other, 10% identifying as LGBTQIA+, 9% identifying as neurodiverse, and 2% identifying as disabled. Learn more about our Employee Resource Groups, objectives, and latest D&I Report.

Sustainability at GoCardless

We are committed to reducing our environmental impact and fostering a sustainable future. As co-founders of the Tech Zero coalition, we are actively working towards a climate-positive future. Explore our sustainability action plan for more details.

Key skills/competency

• UX Design
• UI Design
• Prototyping
• User Research
• Information Architecture
• Wireframing
• Interaction Design
• Design Systems
• A/B Testing
• Problem Solving