Service Advisor
Go Auto
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Service Advisor at Go Auto
If you’ve got a passion for people, a love of vehicles, and a talent for making complex things sound simple, this might be the perfect fit! Go Kia West, part of Go Auto, is one of BC’s busiest dealerships, selling over 300 vehicles a month. This means steady traffic, strong support, and a ton of opportunity for Service Advisors who want to grow their careers in a fast-paced, team-driven environment.
As a Service Advisor, you’re more than a middle person between the customer and the shop; you’re the first point of contact and a trusted guide. You help customers understand their needs, keep them informed, and build the kind of loyalty that keeps them coming back.
What You’ll Be Doing
- Welcoming customers and guiding them through the service process with clear, friendly communication
- Collaborating with techs to ensure repairs are done right the first time
- Managing service schedules and follow-ups to keep things running smoothly
- Building long-term customer relationships based on trust and reliability
What You Bring
- Experience in automotive service, customer service, or sales
- Strong communication and problem-solving skills
- A calm, professional approach, especially when things get busy
- Passion for vehicles and a desire to keep learning
Why You’ll Love It Here
- Consistent Hours – No evenings, no guessing. Just a reliable schedule
- Real Time Off – 3 weeks vacation your first year. Up to 5 weeks as you grow with us
- Top-Tier Benefits – Health and dental for you and your family, plus a Health & Lifestyle Spending Account
- Career Growth – We don't just offer jobs; we build lifelong careers. We have a known Promote from Within culture, climb the ladder!
- Learning & Development – Ongoing training, certifications, and access to Go Auto U
- Employee Investment Program – Earn a 10% guaranteed return on your investment (up to 16%)
Key skills/competency
- Customer Service
- Automotive Repair
- Client Relations
- Service Scheduling
- Vehicle Diagnostics
- Communication Skills
- Problem Solving
- Sales Acumen
- Team Collaboration
- Client Retention
How to Get Hired at Go Auto
- Research Go Auto's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your Service Advisor resume: Customize your resume to highlight automotive service, customer relations, and problem-solving skills relevant to Go Auto.
- Showcase communication expertise: Prepare examples demonstrating your ability to simplify complex automotive issues for customers and build trust.
- Highlight relevant experience: Emphasize any experience in busy dealership environments, customer service, or sales roles to stand out.
- Practice behavioral questions: Prepare for interview questions focusing on customer conflict resolution, teamwork with technicians, and managing demanding schedules.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background