Product Operations Manager
GLS/NXT · Berlin, Berlin, Germany
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- On site
- Full-time
- €65,000 / year
- Berlin, Berlin, Germany
Job highlights
- Manage OOH parcel locker platform operations internationally.
- Support product team with roadmap and stakeholder feedback.
- Collaborate with support for problem resolution and feedback.
- Drive platform stability and process improvements.
- Track product metrics for roadmap insights.
About the role
Product Operations Manager
We are looking for a Product Operations Manager at GLS/NXT to help shape and evolve our OOH parcel locker platform across our international GLS markets and partner ecosystem. In this role, you will support the product team in driving platform development - contributing to roadmap planning, translating stakeholder feedback into actionable product decisions, and keeping internal product operations running smoothly.
You will work closely with support teams ensuring complex problems are resolved and recurring themes feed back into the product roadmap. You will also play an active role in sprint planning, reviews, and other team rituals as part of GLS/NXT.
This role is perfect for someone who is structured, curious, and motivated by building great products. You're comfortable working across operational and product challenges, turning user and stakeholder insights into meaningful improvements, and making sure nothing falls through the cracks.
Tasks
- Contribute to the ongoing development and operational stability of our OOH parcel locker platform across all markets
- Support the Product Manager and broader product team with software delivery, including contributing to team rituals and processes
- Coordinate investigation and resolution in close collaboration with customer support teams
- Identify recurring problems or patterns in user feedback and translate them into structured input for the product and tech teams
- Contribute to improving product processes and maintaining clear documentation of workflows, known issues, and product decisions
- Collaborate closely with engineers, customer success and market teams to coordinate platform development and support escalations
- Track and report key product metrics, surfacing trends and insights that inform roadmap priorities
Requirements
- More than 2 years of experience in product management, integration, implementation or technical project management in B2B
- First experience working with agile processes and software delivery, such as sprint planning, backlog management, or product rituals
- Strong organizational and multitasking skills with a structured approach to problem-solving
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and cultures
- A low-ego, hands-on mentality with a strong bias for getting things done
- Fundamental understanding of technical concepts such as APIs, system architecture, or digital platform products
- Business-level proficiency in English, both written and spoken
- Valid working permit for Germany
Nice to have
- Previous experience in logistics is a plus
- German language skills are welcome but not required
- Comfort working with tools like Jira, Confluence, or similar project tracking tools
Even if you do not meet every single requirement, we encourage you to apply if you believe you are well-suited for the role and can contribute meaningfully to our team.
Benefits
- Dynamic workplace: A digital environment with international projects and space to learn and grow
- Flexible work conditions: Hybrid working mode with a tailored remote policy
- Focus on learning: A personal budget (1.000€) for learning and development initiatives
- Physical space for ideas: A great office space in Berlin Mitte with top-tier equipment
- Transparent and competitive compensation: A salary package that reflects your expertise and experience.
- Active participation: A clear bonus system enabling participation in your and the team’s performance
- Engaging team culture: Monthly team cooking, regular events and offsites
- Vacation policy: 30 days of yearly holiday
- Reward system: Rewards for the recommendation of additional team members
About GLS NXT
GLS/NXT was founded with the mission to build the next generation of logistic experiences driven by technology - core, adjacent & beyond. More specifically, our sphere of interest is the Logistics and eCommerce sector. We are entrepreneurs and hence always start with the user's needs. We are located between Corporate and Startups and leverage the benefits from both (startup speed and corporate muscle). GLS/NXT inhabits different project teams, acting as startups with business responsibility and setting their own vision and mission. GLS/NXT is part of the GLS IT Services GmbH.
Commitment to Diversity
GLS/NXT is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key skills/competency
- Product Operations Manager
- Platform Development
- Stakeholder Feedback
- Product Roadmaps
- Agile Processes
- Software Delivery
- Customer Support Collaboration
- Product Metrics
- B2B Product Management
- Technical Project Management
Skills & topics
- Product Operations Manager
- Product Management
- Operations Management
- Platform Management
- Agile Methodologies
- Software Delivery
- Stakeholder Management
- B2B
- Logistics Technology
- Project Management
How to get hired
- Tailor your resume: Highlight B2B product management, agile experience, and technical project skills.
- Showcase problem-solving: Emphasize structured approach, cross-functional collaboration, and hands-on mentality.
- Address requirements: Clearly state >2 years of relevant experience and German working permit.
- Prepare for interviews: Be ready to discuss contributions to platform development and stakeholder management.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Product Operations Manager at GLS/NXT?
- As a Product Operations Manager at GLS/NXT, you will support the product team in driving platform development for the OOH parcel locker, manage stakeholder feedback, ensure operational stability, coordinate problem resolution with support teams, and track product metrics. This role involves contributing to roadmap planning and improving product processes within an agile environment.
- What experience is required for the Product Operations Manager role at GLS/NXT?
- The role requires over two years of experience in B2B product management, integration, implementation, or technical project management. Experience with agile processes like sprint planning and backlog management is also essential, along with strong organizational and communication skills. A fundamental understanding of technical concepts like APIs is also needed.
- Is experience in the logistics industry necessary for the Product Operations Manager position?
- While previous experience in the logistics industry is considered a plus and not a strict requirement, it can certainly strengthen your application for the Product Operations Manager role at GLS/NXT. The company operates in the Logistics and eCommerce sector, so familiarity with these dynamics would be beneficial.
- What is the work arrangement for the Product Operations Manager role?
- GLS/NXT offers a hybrid working mode for the Product Operations Manager position, indicating a flexible approach that combines working from the office with remote work, supported by a tailored remote policy.
- What are the learning and development opportunities at GLS/NXT for this role?
- GLS/NXT provides a personal budget of €1,000 for learning and development initiatives, encouraging continuous growth. The dynamic and digital workplace environment, with international projects, also offers ample opportunities to learn and grow in your role as Product Operations Manager.
- How does GLS/NXT support diversity and inclusion for the Product Operations Manager position?
- GLS/NXT is committed to being an equal opportunity employer and actively celebrates diversity. They strive to create an inclusive environment for all employees, ensuring no discrimination based on various personal attributes, making it a welcoming workplace for a Product Operations Manager.
- What technical skills are important for a Product Operations Manager at GLS/NXT?
- A fundamental understanding of technical concepts like APIs, system architecture, and digital platform products is important. Familiarity with tools such as Jira and Confluence is also beneficial for the Product Operations Manager role at GLS/NXT.