Fraud Operation Analyst

About Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

We are seeking a proactive and detail-oriented Fraud Operation Analyst to join our Fraud Risk & Revenue Assurance team. The successful candidate will be responsible for safeguarding our organization and customers from existing and emerging threats through continuous monitoring, in-depth investigation, and proactive fraud prevention across various platforms and networks. This role is integral to our fraud detection operations and forensics investigation team to further enhance our fraud detection & mitigation strategies. The position is open to individuals with experience in fraud or analytics, as well as recent graduates who demonstrate strong analytical skills, high integrity, and a passion for learning.

Key Responsibilities

• Detection: Monitor transactional activities and perform timely detection of potential fraudulent behavior across sales and after-sales processes. Perform monitoring, detection, and analysis of transactions and usage data across multiple platforms to identify potential fraudulent activity.
• Investigation: Conduct daily investigations and analysis of flagged or suspicious transactions. Conduct thorough investigations into fraud cases to determine root cause, impact, and recommend effective mitigation strategies. Conduct Field Operations To Gather Additional Facts And Details. Acts as court witness for investigation cases handled.
• Collaboration with Working Teams: Coordinate with internal support teams and business units to validate issues and escalate cases as needed. Collaborate with diverse internal and external stakeholders to ensure investigation findings are actioned and to support cross-functional risk initiatives.
• Data Insighting & Risk Assessment: Provide data-driven insights to improve fraud controls, detection tools, and operational processes. Proactively conduct risk assessments on new and existing products and services to identify and address potential vulnerabilities.
• Others: Prepare and submit daily and weekly reports summarizing investigation findings and insights. Develop knowledge and expertise in fraud risks related to sales, subscriptions, billing, customer management and new technologies. Research and stay current on emerging fraud trends and techniques to anticipate and prevent future losses.

Qualifications

• Bachelor’s degree in Business, Economics, Statistics, Information Technology, Engineering, or related fields.
• 1–2 years of experience in fraud detection, risk management, investigations, analytics, or operations is preferred. – Motivated fresh graduates with strong analytical thinking and attention to detail are welcome to apply.
• Intermediate proficiency in Excel and basic SQL or data tools is a must.
• Strong analytical and critical thinking skills.
• High sense of ownership, integrity, and accountability.
• Good communication skills and ability to work collaboratively with cross-functional teams.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Key skills/competency

• Fraud Detection
• Risk Management
• Data Analysis
• SQL Proficiency
• Excel Proficiency
• Investigation
• Critical Thinking
• Stakeholder Collaboration
• Fraud Prevention
• Reporting & Insights