Virtual Assistant
Globaltize · Latin America
- Hybrid
- Full-time
- $50,000 / year
- Latin America
Job highlights
- Manage customer service and dispatch for home services.
- Coordinate field technicians and ensure customer satisfaction.
- Handle administrative tasks and basic marketing efforts.
- Requires strong communication and organizational skills.
- Full-time, remote role with growth opportunities.
About the role
Virtual Assistant Customer Service and Dispatch
Overview
Be the vital link between field operations and customer satisfaction for a growing leader in the essential home services industry. This is your chance to join a thriving, service-based plumbing and maintenance company with a tight-knit team of 12 professionals. Serving both residential and commercial clients, this organization handles everything from urgent service calls to high-ticket property management projects. They pride themselves on reliability and high-quality service, and they are looking for a proactive partner to help streamline their operations.
In this hybrid role, you will do much more than answer phones; you will be the "air traffic controller" for field technicians, an administrative anchor, and a voice for the brand’s marketing efforts. If you thrive in fast-paced environments where no two days are the same, this role offers the variety and responsibility you’ve been looking for.
Key Responsibilities
- Answering incoming inquiries professionally and dispatch field technicians based on urgency, location, and availability while maintaining accurate CRM notes
- Managing technician assignments and following up with customers to ensure every job is completed to the highest satisfaction
- Handling permit-related inquiries, schedule inspections with local officials, research building codes, and assist with payroll-related administrative tasks
- Managing and respond to Google reviews, assist with social media content (Facebook), and follow up with potential leads to grow the business
- Facilitating seamless communication between office staff and field technicians to improve overall business efficiency
Must-Have Requirements
- High-level verbal and written communication skills are mandatory
- 2+ years of experience in customer service, administrative support, or a similar operational role
- Previous experience working with CRM systems and dispatching workflows
- Strong time management skills with the ability to prioritize tasks in a fast-paced environment
- A sharp attention to detail and the ability to think on your feet
- A reliable internet connection and a dedicated, professional remote workspace
Nice-to-Have Requirements
- Experience in the plumbing, HVAC, or home services industry
- Bilingual proficiency (English/Spanish)
- Specific background in dispatching field technicians or sales/lead follow-up
- Experience with social media management and basic marketing principles
Why Join Us
This is an exciting opportunity to become a core member of a growing company that provides essential services to its community. You won’t just be a face in a crowd; you’ll be a key player helping a small team achieve big results. We offer a stable, full-time remote environment where your multitasking skills and proactive attitude are truly valued. If you’re looking for a role that combines customer interaction, technical coordination, and administrative growth within a supportive and professional culture.
Key skills/competency
- Customer Service
- Dispatching
- CRM Systems
- Administrative Support
- Time Management
- Communication Skills
- Problem-Solving
- Remote Work
- Lead Follow-up
- Social Media Management
Skills & topics
- Virtual Assistant
- Customer Service
- Dispatch
- Remote
- Administrative Support
- CRM
- Scheduling
- Communication
- Problem Solving
- LATAM
How to get hired
- Tailor your resume: Highlight customer service, dispatch, and CRM experience.
- Emphasize remote work skills: Showcase your ability to work independently and manage time effectively.
- Prepare for dispatch scenarios: Be ready to discuss how you'd prioritize technician assignments.
- Demonstrate communication abilities: Practice clear and professional communication for interview questions.
- Showcase problem-solving skills: Be prepared to discuss how you handle challenges in fast-paced environments.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Virtual Assistant at Globaltize?
- The Virtual Assistant at Globaltize will manage customer service inquiries, dispatch field technicians, handle administrative tasks, manage customer reviews, assist with social media, and facilitate communication between office and field staff.
- Is this a remote position, and are there any location restrictions for Virtual Assistant roles at Globaltize?
- Yes, this is a 100% remote position. However, Globaltize is specifically looking for candidates from LATAM countries for this Virtual Assistant role.
- What experience is required for the Virtual Assistant position?
- The Virtual Assistant role requires at least 2 years of experience in customer service, administrative support, or a similar operational role, with previous experience in CRM systems and dispatching workflows being essential.
- What are the work hours and schedule for this Virtual Assistant role?
- This is a full-time position (40 hours/week). The specific schedule and timezone will be determined, but it will align with US Business hours, specifically CST.
- Does Globaltize offer opportunities for growth in this Virtual Assistant role?
- Yes, Globaltize presents an opportunity to become a core member of a growing company. Your proactive attitude and multitasking skills will be valued, offering a path for administrative growth within a supportive culture.
- What technical requirements are needed for the remote Virtual Assistant job at Globaltize?
- Candidates must have a reliable internet connection and a dedicated, professional remote workspace to effectively perform the duties of the Virtual Assistant role.
- Are there any preferred qualifications for the Virtual Assistant position?
- Nice-to-have qualifications include experience in the plumbing, HVAC, or home services industry, bilingual proficiency in English/Spanish, specific dispatching or sales follow-up experience, and familiarity with social media management.