DevOps Engineer

Introduction

Work Schedule: Full-Time daytime role and 24/7 on-call/on-alert availability for critical incidents, outages, or platform failures.Location: Remote – Latam, South America (Preferred)Compensation: Based on Experience

Overview

Build the future of resilient, global SaaS infrastructure. Globaltize is a high-growth technology organization dedicated to building and operating resilient SaaS infrastructure with a focus on high availability, disaster recovery, and business continuity. Our platform is currently Multi-AZ, and we are on an ambitious journey to evolve into a Multi-region and eventually Multi-cloud architecture to meet strict customer SLAs. We value a proactive monitoring mindset, reliability, and ownership. In this DevOps Engineer role, you will be a key player in ensuring our platform remains fault-tolerant and scalable while working with a modern cloud-native stack.

Key Responsibilities

• Platform Monitoring: Proactively monitor platform and client deployments to identify, troubleshoot, and resolve issues across production and non-production environments.
• Infrastructure Maintenance: Maintain and upgrade core components, including EKS clusters, networking, compute, and storage.
• Vulnerability Management: Oversee infrastructure vulnerability management and patching.
• Systems Design: Design, implement, and maintain end-to-end monitoring and alerting systems for infrastructure, applications, and security events.
• Architecture Evolution: Evolve the platform towards high resilience and fault tolerance, moving from Multi-AZ to Multi-region and Multi-cloud.
• Terraform Refactoring: Refactor and enhance Terraform modules for VPN, networking, IAM, EKS, and CI/CD to improve reliability and scalability.
• Deployment Optimization: Support and optimize client deployment processes, including Helm charts and configuration management.
• Cross-Functional Collaboration: Partner with engineering, security, and compliance teams to ensure secure and compliant infrastructure.
• Incident Management: Participate in incident response, post-mortems, DR testing, and failover exercises.

Must-Have Requirements

• SaaS Infrastructure Expertise: Proven experience building and operating resilient SaaS infrastructure including high availability and disaster recovery.
• Cloud & Automation: Production experience with cloud-native architectures, automation, and GitOps.
• Terraform & Kubernetes: Strong expertise in Terraform and Kubernetes cluster management, including scaling, observability, and troubleshooting.
• AWS Networking: Deep knowledge of AWS (VPC design, networking, routing, load balancers) and services like EC2, EKS, ECS/Fargate, Lambda, and S3.
• Compliance Knowledge: Experience working with ISO 27001 or SOC 2 compliance requirements.
• Tooling & Databases: Proficiency with Helm chart development, Docker, PostgreSQL, MongoDB, and DynamoDB.
• Monitoring Skills: Experience with CloudWatch, WAF, and building alerting systems.
• Professional Competencies: Strong problem-solving skills, bilingual English communication, and the ability to handle incident response under pressure.
• Availability: Accountability for 24/7 on-call availability for critical incidents.

Nice-to-Have Requirements

• Advanced Architectures: Specific experience refactoring Terraform modules for complex CI/CD and networking environments.
• Resilience Planning: Background in conducting high-stakes DR testing and failover exercises.
• Future Tech: Experience or strong interest in evolving platforms from Multi-AZ to Multi-cloud designs.

Why Join Us

This is an opportunity to take true ownership of a platform's reliability and play a foundational role in its global evolution. You will work in a continuous improvement environment where your analytical thinking and attention to detail directly impact our path toward a Multi-cloud future. We offer a culture of accountability and collaboration, giving you the chance to work across cross-functional teams to solve complex infrastructure challenges. If you are ready to apply your expertise in cloud-native automation to build something truly resilient, we invite you to take the next step in your career with us.

Key skills/competency

• SaaS Infrastructure
• Cloud-Native Architectures
• Terraform
• Kubernetes
• AWS Networking
• GitOps
• Monitoring Systems
• Incident Response
• ISO 27001 / SOC 2 Compliance
• PostgreSQL / MongoDB / DynamoDB