Service Desk Technician
@ Global Payments Inc.

Warsaw, Mazowieckie, Poland
$50,000
On Site
Full Time
Posted 23 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @globalpaymentsinc.com
Recommended after applying

Job Details

Overview

The Service Desk Technician at Global Payments Inc. is a customer-centric role responsible for supporting IT services including corporate systems, network connectivity, desktop and mobile support in a 24x7 environment.

Responsibilities

  • Provide first and second level technical support for incidents and service requests.
  • Diagnose, triage, and escalate issues using documented processes.
  • Troubleshoot hardware and software across various operating systems and devices.
  • Handle support requests from multiple communication channels: calls, emails, chats, and tickets.
  • Assist in system upgrades, maintenance, and software deployments.
  • Maintain technical documentation and adhere to company policies.

Required Education & Experience

High School Diploma or GED with college coursework in Computer Science, MIS, or related field. A degree or equivalent experience plus at least one certification in CompTIA, Microsoft, Cisco, or ITIL is preferred.

Skills & Behaviors

  • Proven team player with outstanding communication and customer service skills.
  • Ability to manage multiple issues with detailed follow-through.
  • Experience in cross-functional roles and culturally sensitive environments.
  • Analytical skills to identify and resolve technical issues in various platforms.

Benefits

Contract of mandate with all necessary work tools, e-learning access, Multisport card, optional group life insurance, plus fresh fruit and coffee.

Key skills/competency

  • IT Support
  • Customer Service
  • Incident Management
  • Troubleshooting
  • Hardware/Software
  • Operating Systems
  • Mobile Devices
  • Technical Documentation
  • Active Directory
  • Communication
Apply without a personalized resume

How to Get Hired at Global Payments Inc.

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant IT support experience.
  • Emphasize certifications: Include CompTIA, Microsoft, Cisco, or ITIL details.
  • Review technical skills: Align skills with troubleshooting and OS support.
  • Prepare situational answers: Showcase customer service and teamwork examples.

📝 Interview Preparation Advice

Technical Preparation

Review OS troubleshooting techniques.
Practice hardware and software repairs.
Study Active Directory management.
Refresh mobile device configurations.

Behavioral Questions

Describe a challenging technical support case.
Explain how you prioritize multiple issues.
Discuss teamwork in a 24x7 setup.
Share experiences with active listening.

Frequently Asked Questions