LMS Admin Assistant

Overview / Position Summary

The LMS Admin Assistant is a self‑motivated, detail‑oriented technology professional who supports the administration, maintenance, and ongoing development of GMR’s Learning Management System. This role plays a key part in managing training curricula, supporting LMS operations, and developing eLearning content, including SCORM and other learning packages.

The LMS Admin Assistant works collaboratively within a shared services model to support internal stakeholders, field operations, and compliance requirements through accurate training administration, reporting, and technical support.

Duties / Responsibilities

LMS Administration & Training Support

• Build and maintain training curricula within the LMS.
• Support day‑to‑day LMS administration with a focus on events, sessions, and assignment of training.
• Verify learner transcripts for accuracy to ensure appropriate training delivery.
• Build and maintain user profiles for contractors in the LMS.
• Maintain all aspects of events and sessions managed in Cornerstone.

Develop and Maintain eLearning Courses

• Build online training courses using course authoring software and established eLearning templates.
• Assist with course content review and archival processes.
• Maintain databases of active and inactive courses.
• Publish, upload, test, deploy, and maintain eLearning content in multiple formats, including AICC and SCORM.

Day‑to‑Day LMS Administration & Business Support

• Respond timely and proactively to requests for course assignments, training status, reports, and general LMS support.
• Support a shared service delivery model with a strong customer service mindset.

Reporting & Data Analysis

• Support stakeholders and field locations with LMS reporting and data analysis.
• Build LMS reports and organize data into meaningful insights using tables and pivot tables.
• Respond to requests for employee training status, audits, and general administration inquiries.
• Provide reporting and analytics support for SOC2 audits as requested.

Technical Support

• Resolve daily help desk tickets.
• Support end users by researching and resolving access issues and system or course functionality concerns.

Qualifications

Education

• Associate’s degree in an IT or Business field preferred.
• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, Business Administration, or a related field preferred.

Experience

• Minimum of two (2) years of relevant experience as an LMS Administrator.
• Experience with Cornerstone LMS, including core, learning, and/or performance modules preferred.
• Experience developing eLearning courses using authoring tools such as iSpring and Articulate preferred.

Skills

• Strong Excel skills, including VLOOKUP and pivot tables.
• Highly technology‑literate with the ability to quickly learn new software and systems.
• Positive, proactive approach when supporting end users and internal customers.

Key skills/competency

• LMS Administration
• eLearning Development
• Cornerstone LMS
• SCORM
• AICC
• Data Analysis
• Excel Proficiency
• Help Desk Support
• Training Support
• Curriculum Management