Entry-level Technical Support Engineer
@ Glia

Hybrid
CA$60,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @glia.com
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Job Details

About Glia

Our award-winning technology powers conversations with customers for some of the world's largest enterprises. At Glia, we combine the human touch with technology to create amazing customer experiences.

The Role

As part of our Entry-level Technical Support Engineer team, you'll help customers resolve complex technical problems by providing proactive guidance and recommendations to ensure secure, scalable, and seamless integrations with Glia's Digital Customer Service platform. You will collaborate with customers, partners, and internal teams including Engineering, Product Management, and Customer Success.

What You'll Do

  • Assist customers and partners with complex technical integrations.
  • Collaborate with Product and Engineering teams via JIRA and Slack.
  • Provide effective troubleshooting of bugs and defects.
  • Educate customers on Glia's platform capabilities and best practices.
  • Engage in a fast-paced, dynamic environment.

Requirements

  • Strong customer empathy and communication skills.
  • Good knowledge of RESTful technology and APIs.
  • Understanding of cloud solutions and common web technology stacks.
  • Bachelor's degree in Software Engineering, Computer Science, or equivalent.

Bonus

  • Experience troubleshooting network connectivity (TCP/UDP, SSL/TLS).
  • Understanding of WebRTC and other web technologies.
  • Exposure to server-side (C#, Java, Node.js, Ruby, PHP) and client-side code.

Benefits

  • Competitive salary and stock options.
  • Professional development support.
  • Access to modern tools and equipment.
  • Additional perks like sports compensation, therapy reimbursement, and team events.

Recruitment Process

The hiring process includes an introduction, practical and team interviews, and a final decision and offer. For more details, refer to Glia's Career FAQs or contact the talent team via talent@glia.com.

Key Skills/Competency

  • Technical Support
  • Customer Service
  • Troubleshooting
  • RESTful APIs
  • Cloud Solutions
  • Integration
  • Communication
  • Problem Solving
  • Collaboration
  • Technical Documentation
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How to Get Hired at Glia

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Review Glia's culture: Understand their mission and team dynamics.
  • Prepare for interviews: Practice technical scenarios and customer empathy stories.
  • Follow application tips: Tailor your cover letter with keywords from the job description.

📝 Interview Preparation Advice

Technical Preparation

Review RESTful API fundamentals.
Practice cloud integration troubleshooting.
Study web technology stack basics.
Familiarize with JIRA and Slack workflows.

Behavioral Questions

Describe a challenging customer interaction.
Explain your prioritization process for multiple tasks.
Illustrate a time you solved a complex issue.
Discuss how you work in a fast-paced team.

Frequently Asked Questions