IT Helpdesk Assistant
@ Gleeds

Newham, England, United Kingdom
£35,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @gleeds.com
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Job Details

About this opportunity

Gleeds is searching for an IT Helpdesk Assistant to join our IT service desk team in London. You will support our U.K. IT team by resolving 1st line incidents and handling support requests through various channels, ensuring excellent service delivery.

Responsibilities

  • Act as the first point of contact via phone, email, or ticketing system.
  • Provide technical assistance and troubleshooting for hardware, software, and network issues.
  • Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and other IT equipment.
  • Escalate complex issues to appropriate teams for further investigation.
  • Maintain accurate records of all support requests and resolutions.
  • Assist in the deployment and configuration of new hardware and software.
  • Provide basic user training and guidance on IT systems and applications.
  • Identify recurring issues and recommend solutions to enhance efficiency.
  • Collaborate with IT teams to ensure smooth operation of systems and infrastructure.

Benefits & Perks

  • Career development opportunities.
  • A comprehensive flexible benefits package.
  • 25 days annual leave (+ bank holidays) with buy/sell options.
  • Contributory pension scheme & life assurance.
  • Employee Assistance Programme and global travel scholarship programme.
  • Flexible working arrangements with a hybrid model.

Key skills/competency

  • IT support
  • Helpdesk
  • Windows
  • Office 365
  • Mac OS
  • Adobe
  • Troubleshooting
  • Customer service
  • Technical training
  • Remote support
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How to Get Hired at Gleeds

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your CV to highlight IT support skills.
  • Showcase Experience: Emphasize past helpdesk or technical support roles.
  • Prepare for Interviews: Research Gleeds and review common IT scenarios.
  • Follow Up: Send personalized thank-you emails to hiring managers.

📝 Interview Preparation Advice

Technical Preparation

Review Windows troubleshooting guides.
Practice Office 365 support scenarios.
Familiarize with IT ticketing systems.
Study basic hardware and software installation.

Behavioral Questions

Describe a difficult technical issue resolved.
Explain your teamwork in pressure situations.
Highlight communication when explaining IT problems.
Share experience handling multiple tasks.

Frequently Asked Questions