Solutions Architect

@ Glean

About Glean

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. It integrates with Google Drive, Slack, and Microsoft Teams, ensuring employees can access essential information to boost productivity and collaboration.

About the Role

Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. In this role, you will serve as the primary technical advisor for our Enterprise & Strategic customers, guiding them through architecture, design, and implementation of the Glean platform within their enterprise environment.

You Will

• Establish your role as the customer's primary technical advisor.
• Onboard new datasources and implement custom integrations.
• Create tools, templates, and documentation for customer integrations.
• Identify expansion opportunities within customer architectures.
• Provide training and guidance to customer technical resources.
• Collaborate with Customer Success to align technical plans and priorities.
• Troubleshoot issues and assist in remediation efforts.
• Work with Product Management and Engineering to improve the product.
• Engage as an active member of the Glean customer technical community.

About You

The ideal candidate is a clear communicator, analytical, driven, and detail-oriented. Experience in pre or post-sales solution architecture and a proactive approach to service delivery are highly valued.

Technical Skills

• Software development in at least two languages (Python, Java, Go)
• API and custom data integration experience in Hybrid or SaaS environments
• Technical debugging including log and code analysis
• Networking expertise in cloud and on-premise environments
• Experience in disciplines such as Software Engineering, Pre-Sales, Post-Sales, Professional Services, or Support Engineering
• Hands-on cloud technology experience (GCP, AWS, or Azure)
• Security and audit experience to align with customer frameworks

Interpersonal Skills

• Professional presentation and communication skills
• Project planning and execution capabilities
• Self-motivated with a proactive client service focus
• Highly organized and detail-oriented
• Data-driven approach to assessing success and improvements

Education & Experience

Bachelor’s Degree in Computer Science (or equivalent) with at least 3 years of technical consulting experience, or a Master’s with at least 1 year of technical consulting experience.

Compensation & Benefits

OTE range: $160,000 - $215,000 annually, with eligibility for variable compensation, equity, and benefits. Benefits include competitive compensation, medical, vision, dental coverage, generous time-off, 401k plan, home office improvement stipend, and annual education and wellness stipends. Enjoy a vibrant company culture with regular events and daily healthy lunches.

Key Skills/Competency

• AI
• Cloud
• Integration
• Technical Consulting
• Pre-Sales
• Development
• Networking
• Security
• Troubleshooting
• Customer Success