Manager, AI Outcomes
Glean · United States
- Hybrid
- Full-time
- $255,000 / year
- United States
Job highlights
- Lead AI Outcomes Managers driving customer value.
- Develop adoption playbooks and customer strategies.
- Engage with executive stakeholders and drive transformation.
- Synthesize field feedback to influence product roadmap.
- Report on team metrics and demonstrate ROI.
About the role
About Glean
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.
Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
About The Role
Glean is seeking a leader of our AIOM (AI Outcomes Manger) team. The AIOMs are responsible for ensuring that our customers’ end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. The AIOMs perform the following types of activities: End-user training enablement (company and function sessions, search, chat and agent content), prompt and agent advisory/building and value realization. Ultimately, the AIOMs are responsible for breadth and depth of end-user engagement across our product suite.
You Will
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
- Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers.
- Engage with executive sponsors and business stakeholders across priority accounts.
- Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers.
- Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities.
- Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers.
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.
About You
- 4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
- 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption.
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
- Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
- Proven product sense and ability to maximize the impact of complex software platforms.
- Experience facilitating workshops and change management programs for business transformation.
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.
Key skills/competency
- AI Outcomes Management
- Customer Success Leadership
- Enterprise SaaS
- Business Transformation
- AI Adoption Strategies
- Product Roadmap Influence
- Team Management
- Consultative Selling
- ROI Analysis
- Change Management
Skills & topics
- Manager AI Outcomes
- AI
- Customer Success
- SaaS
- Leadership
- Business Transformation
- Enterprise AI
- Product Adoption
- Consulting
- AI Strategy
How to get hired
- Tailor your resume: Highlight AI, customer success, and leadership experience. Use keywords from the job description.
- Craft a compelling cover letter: Showcase your understanding of Glean's Work AI and your consultative approach.
- Prepare for the AI exercise: Demonstrate your AI fluency and how you drive impact with AI tools.
- Research Glean's AI solutions: Understand their Enterprise Graph, AI Assistant, and agentic capabilities.
- Network with Glean employees: Gain insights into company culture and role expectations.
Technical preparation
Behavioral questions
Frequently asked questions
- What is Glean's approach to AI outcomes for customers?
- Glean focuses on ensuring end-users successfully adopt and derive measurable value from their AI solutions through training, advisory services, and prompt/agent building. The AI Outcomes Managers are key to driving this end-user engagement and realizing business impact.
- What are the primary responsibilities of an AI Outcomes Manager at Glean?
- AI Outcomes Managers at Glean are responsible for customer enablement, advisory and building on the platform, and driving business value realization. This includes end-user training, prompt and agent guidance, and ensuring broad and deep end-user engagement with Glean's product suite.
- What kind of experience is Glean looking for in a Manager, AI Outcomes?
- Glean seeks candidates with 4+ years in customer-facing, consultative roles within AI/data/enterprise SaaS, and at least 2 years of leadership experience. Strong problem-solving, communication, data fluency, and a consultative, creative mindset are essential, along with an understanding of modern AI capabilities.
- How does Glean ensure customer success with its AI solutions?
- Glean ensures customer success through a dedicated AI Outcomes Management team focused on adoption, value realization, and a seamless customer journey. They partner cross-functionally and use feedback to influence product development, ensuring the solutions meet business needs.
- What is Glean's culture like regarding AI?
- Glean has an AI-first mindset, emphasizing AI fluency as core to their work. They are committed to ensuring new hires are confident in integrating AI into their daily tasks, even including an AI-focused exercise in the interview process.
- What are the benefits of working as a Manager, AI Outcomes at Glean?
- Benefits include competitive compensation, comprehensive medical, vision, and dental coverage, generous time off, 401k matching, home office stipend, and annual education/wellness stipends. Glean also fosters a vibrant company culture with regular events and provides healthy lunches daily.
- How does Glean measure the success of its AI Outcomes Managers?
- The success of the AIOM team is measured through metrics demonstrating ROI, adoption, and transformation progress for customers. The managers are responsible for designing, implementing, and reporting on these key performance indicators.
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