Designated Technical Support Engineer @ Glean
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Job Details
About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration.
The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need.
Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
About the Role:
Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.
Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed.
Your Responsibilities:
- Own the proactive and reactive support for Glean customers.
- Meet with assigned customers to review issues and develop resolution plans.
- Maintain customer-specific runbooks and knowledge articles.
- Provide first response and technical troubleshooting.
- Assist customers in setup and verification of new content sources.
About You:
- Technically curious with a desire to learn.
- Fearless in tackling customer issues.
- Strong communicator and presenter.
- Detail-oriented and organized.
- Data-driven in assessing success.
Key Knowledge and Skills Required:
Must-haves:
- Technical problem-solving skills.
- Experience in Customer Solutions Engineering or Support Engineering.
- Hands-on experience with Search and Knowledge technologies.
- Experience with Cloud technologies like GCP, AWS, or Azure.
- Ability to troubleshoot REST API issues.
Good-to-haves:
- Knowledge of SQL/database, Kubernetes, and Linux.
- Experience using Github, Jira & Confluence.
- Basic knowledge of LLMs and GPT.
Location:
Bangalore (Hybrid, 3 days in office).
Compensation & Benefits:
The compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
How to Get Hired at Glean
🎯 Tips for Getting Hired
- Tailor your resume: Highlight relevant technical skills and experiences specific to Glean.
- Prepare for technical interviews: Brush up on troubleshooting methods and cloud technologies.
- Understand Glean's product: Familiarize yourself with their AI-powered knowledge management platform.
- Engage with current employees: Network with Glean staff on LinkedIn for insights.