UX Researcher
GitLab
Job Overview
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Job Description
About GitLab
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
About The Role: UX Researcher
You'll be joining GitLab's UX Research team, supporting various product domains including Core DevOps Workflows, Monetization, Security and Compliance.
We're looking for someone who can ramp up to a highly technical area quickly. You'll lead tactical studies (helping teams make fast decisions) and contribute to strategic research (uncovering user needs and opportunities). This role requires comfort with ambiguity, the ability to balance speed and rigor, and flexibility to adapt your approach based on team needs and timelines.
You'll work alongside Senior and Staff UX Researchers who will support your growth, while building strong collaborative relationships with your Product Design and Product Management counterparts.
What Makes This Role Unique
- Research enterprise developer tools and DevOps workflows
- Work across multiple product areas, building broad product knowledge
- Fast-paced environment where research directly influences design decisions
- Opportunity to learn from experienced researchers while making immediate impact
What You’ll Bring
- Empathetic, curious and open-minded.
- Deep experience running mixed-methods research.
- Experience working directly with stakeholders and be comfortable guiding them to the most appropriate research approach (in particular if they have a different opinion).
- Experience working in a highly iterative, fast paced environment, and have the ability to pivot with sudden changes in direction.
- Self-motivated and self-managing, with strong organizational skills.
- Ability to ramp up to a highly technical domain quickly.
- Share our values, and work in accordance with those values.
- Able to conduct research in a fully remote setting.
- Experience working on enterprise and/or developer tooling products is a plus.
What You’ll Do
- Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc.
- Collaborate with GitLab designers, product managers and engineers on a wide array of research projects.
- Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.
- Use a wide variety of qualitative and quantitative research methods to apply to research questions.
- Communicate out statuses and updates of project work to stakeholders.
- Advocate for and socialize actionable insights independently and in a clear and compelling way to increase empathy.
- Produce research insights that result in impact.
- Participate in some of the research fielded by Senior and/or Staff Researchers to gain knowledge and exposure to more complex research projects.
- Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews.
How GitLab Will Support You
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Key skills/competency
- UX Research
- Mixed-Methods Research
- Qualitative Research
- Quantitative Analysis
- Stakeholder Management
- DevOps Workflows
- Enterprise Software
- Developer Tools
- Product Design Collaboration
- User Insights
How to Get Hired at GitLab
- Research GitLab's culture: Study their mission, values (especially "everyone can contribute" and AI integration), recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their remote-first approach.
- Tailor your resume: Highlight experience with enterprise developer tools, mixed-methods research, and fast-paced environments. Quantify impact where possible.
- Showcase your portfolio: Present case studies demonstrating your end-to-end research process, problem-solving skills, and influence on product decisions, particularly in technical domains.
- Prepare for technical deep-dives: Be ready to discuss your experience with complex technical users, DevOps workflows, and how you adapt research methods for highly technical products.
- Emphasize collaboration and communication: Practice articulating research findings clearly and compellingly to stakeholders, demonstrating your ability to guide teams and advocate for user needs.
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