UX Researcher

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. Over 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Our team embraces AI as a core productivity multiplier, expecting all team members to incorporate AI into daily workflows for efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture, driven by values and continuous knowledge exchange, empowers team members to reach full potential while collaborating with industry leaders to solve complex problems.

About The Role

You'll join GitLab's UX Research team, supporting various product domains including Core DevOps Workflows, Monetization, Security and Compliance. This UX Researcher role requires you to ramp up quickly in highly technical areas, leading tactical studies for fast decisions and contributing to strategic research for uncovering user needs. Comfort with ambiguity, balancing speed and rigor, and adapting approaches based on team needs are essential. You'll work alongside Senior and Staff UX Researchers, building strong collaborative relationships with Product Design and Product Management counterparts.

What Makes This Role Unique

• Research enterprise developer tools and DevOps workflows
• Work across multiple product areas, building broad product knowledge
• Fast-paced environment where research directly influences design decisions
• Opportunity to learn from experienced researchers while making immediate impact

What You’ll Bring

• Empathetic, curious and open-minded approach.
• Deep experience running mixed-methods research.
• Ability to guide stakeholders to appropriate research approaches, even with differing opinions.
• Experience in highly iterative, fast-paced environments, capable of pivoting with sudden changes.
• Self-motivated, self-managing, with strong organizational skills.
• Ability to ramp up to a highly technical domain quickly.
• Alignment with GitLab's values and work ethic.
• Comfort conducting research in a fully remote setting.
• Experience working on enterprise and/or developer tooling products is a plus.

What You’ll Do

• Become the expert on users within your allocated coverage area: understanding their GitLab usage, pain points, and workflows.
• Collaborate with GitLab designers, product managers, and engineers on various research projects.
• Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting insights.
• Utilize a wide variety of qualitative and quantitative research methods to address research questions.
• Communicate project statuses and updates clearly to stakeholders.
• Advocate for and socialize actionable insights independently, increasing empathy across teams.
• Produce research insights that demonstrably result in impact.
• Participate in research projects led by Senior and/or Staff Researchers for knowledge and exposure.
• Actively contribute to the UX Research team culture by iterating on processes, documentation, and peer reviews.

How GitLab Will Support You

• Benefits supporting health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.

Key skills/competency

• Mixed-methods research
• Qualitative research
• Quantitative research
• DevSecOps workflows
• Stakeholder collaboration
• User advocacy
• Product design
• Data analysis
• Enterprise software
• Remote collaboration