UX Researcher, AI

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100* trusting GitLab, we empower them to ship better, more secure software faster.

Our product principles also guide our team's work: we leverage AI as a core productivity multiplier, expecting all team members to integrate AI into their daily workflows for enhanced efficiency, innovation, and impact. GitLab offers an environment where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture, driven by strong values and continuous knowledge exchange, helps team members reach their full potential while collaborating with industry leaders to solve complex problems. Join us in co-creating the future of software development.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

About The Role: UX Researcher, AI

You will join GitLab's UX Research team, specifically supporting our core AI domain. This includes working on exciting features such as the Duo Agent Platform, GitLab Knowledge Graph, and Agent Marketplace, among others.

We are seeking a UX Researcher, AI who can effectively balance speed with rigor, moving quickly when necessary while consistently ensuring high research quality. You will be responsible for leading tactical studies to support fast team decisions and contributing to strategic research that shapes our AI product direction. This role demands comfort with ambiguity and the ability to adapt your research approach based on evolving team needs and timelines.

You will collaborate closely with Senior and Staff UX Researchers who will support your professional growth, while also building strong relationships with your Product Design and Product Management counterparts.

What Makes This Role Unique

• Focus on AI/ML product research for enterprise developer tools.
• Opportunity to shape how developers experience AI-powered features.
• Fast-paced environment where research directly influences design decisions.
• Work on cutting-edge AI UX challenges.

What You’ll Bring

• Empathetic, curious, and open-minded approach.
• Deep experience running mixed-methods research.
• Proven ability to work directly with stakeholders, guiding them to the most appropriate research approach, even when opinions differ.
• Experience working in a highly iterative, fast-paced environment, with the ability to pivot amidst sudden changes in direction.
• Self-motivated and self-managing, possessing strong organizational skills.
• Ability to quickly ramp up knowledge in a highly technical domain.
• Alignment with GitLab's values and a commitment to working in accordance with them.
• Capability to conduct research effectively in a fully remote setting.
• Experience working on enterprise and/or developer tooling products is a significant plus.
• Experience working on AI products, particularly for enterprise dev tooling, is also a plus.

What You’ll Do

• Become the expert on users within your allocated area of coverage, understanding their use of GitLab, pain points, and workflows.
• Collaborate with GitLab designers, product managers, and engineers on a diverse range of research projects.
• Conduct all stages of UX research: identifying opportunities, planning studies, driving execution, conducting research, analyzing data, and reporting insights.
• Utilize a wide variety of qualitative and quantitative research methods tailored to specific research questions.
• Communicate project statuses and updates clearly to stakeholders.

How GitLab Will Support You

• Benefits designed to support your health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.

Key skills/competency

• UX Research
• AI Product Research
• Mixed-Methods Research
• Qualitative Research
• Quantitative Research
• Stakeholder Management
• Product Design Collaboration
• DevSecOps Understanding
• Developer Tools
• Agile/Iterative Research